BMO U.S. · 1 day ago
Japanese Bilingual - Client Delivery Associate - Commercial Banking
City of Industry, CA
Full-time
Onsite
Entry Level
$50K/yr - $83K/yr
2+ years expBMO U.S. is a financial institution committed to creating lasting, positive change for its customers and communities. They are seeking a Japanese Bilingual Client Delivery Associate to provide operational service support and ensure exceptional client experiences in the commercial banking sector.
Banking
Responsibilities
Handles transactional requests, escalations and investigations of all types of service needs for clients
Engages with clients to ensure immediate needs are met and assesses the effectiveness of issue resolutions
Publishes regular and ad-hoc reports and dashboards
Demonstrates knowledge of products and services, directing clients to the most relevant resources to address their needs
Contributes to the development of new products or services based on insights gathered from client interactions and market analysis
Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively
Responds to and facilitates the resolution of client service requests
Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction
Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
Analyzes issues and determines next steps
Broader work or accountabilities may be assigned as needed
Qualification
Required
Must be proficient in the Japanese Language - speaking, writing and reading
Must have Banking experience
Must have customer service experience
Preferred
Commercial banking experience or knowledge - Nice to have
Treasury and Payment solution experience or knowledge - Nice to have
2 – 3 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred
Bachelor's degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience is considered
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO U.S.
We’re a bank, but there’s more to it than that. We're a top ten bank in North America and have been serving our customers since 1817.
5001-10000 employees
H1B Sponsorship
BMO U.S. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (11)
2023 (41)
2022 (22)
2021 (14)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Mike Morton
Vice Chair U.S. Commercial Banking
Recent News
2025-10-16
2025-09-23
Company data provided by crunchbase