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CapMetro · 2 weeks ago

Application Systems Analyst III - EAM

Austin, TX

Full-time

Hybrid

Senior Level

6+ years exp

CapMetro is Austin's regional public transportation provider, dedicated to delivering safe and reliable transit options. The Application Systems Analyst III – EAM will support the Hexagon Enterprise Asset Management System, manage system integrations, and collaborate with stakeholders to ensure efficient operations.

Public TransportationTransportation

Responsibilities

Configure and develop applications, custom processes, reports, queries, interfaces, and system integrations to support business needs

Ensure data accuracy within owned systems, understand data relationships, and resolve interface or data-related issues

Prepare procurement documents for systems, licenses, maintenance, and support; manage renewals to ensure compliance with vendor requirements

Participate in after-hours IT support rotation to ensure continuous system availability

Partner with stakeholders to assume full IT ownership of assigned systems and projects, becoming proficient in technical and functional aspects

Provide technical leadership on projects, successfully lead tasks, and work with technology vendors and implementation partners to deliver solutions

Develop and update technical/user documentation, train users on systems and processes, and promote system adoption across business areas

Proactively manage systems through alerts, maintenance, performance tuning, updates, and patches; ensure 24/7 availability and security in collaboration with IT teams and vendors

Lead compliance with security standards, monitor access privileges, conduct risk assessments, investigate suspicious activities, and mitigate threats. Plan and test disaster recovery, verify backups, and resolve issues

Document test cases, perform comprehensive testing during implementations and upgrades, follow change management processes, conduct impact analysis, and communicate changes. Research, develop, and implement IT standards and best practices

Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns

Perform other duties as required and/or assigned in support of the CapMetro Strategic Goals and the IT Vision, Mission, and Objectives aligned to these Goals

Qualification

Hexagon EAM SystemSQL Reporting ToolsProject ManagementMicrosoft Office SuiteData IntegrityCustomer ServiceAnalytical SkillsCommunication SkillsTeam CollaborationLeadership Ability

Required

Bachelor's degree in Computer Science or related field. Additional related experience may substitute for degree on a year-for-year basis up to four years

Six (6) years of direct experience in supporting, configuring, or implementing Hexagon (formerly Infor) Enterprise Asset Management (EAM) system

Proficient experience with Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, Teams and Outlook, or similar software

Hands-on experience supporting and configuring the EAM system, including specific knowledge of the database structure, Data Grids, Flex, security setup, and core functional modules

Demonstrated experience with EAM reporting tools, dashboards and developing custom reports and queries using SQL

Experience in initiating, planning and implementing multiple projects related to commercial off-the-shelf applications or custom-built systems, including eliciting requirements; feasibility analysis; procurement process, and creating & monitoring project plans and schedules

Experience in troubleshooting, analyzing logs, utilizing debugging tools, obtaining technical assistance from software and/or database vendors or via advanced search on the web and timely resolution of technical problems

Experience with direct end user support in a customer service role. Demonstrated dedication to customer services

Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience

Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant of organizational changes

Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, contractors and undertake duties and tasks as assigned without close supervision

Ability to be a positive and constructive contributor in a team-based environment

Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously

Experience in Microsoft Development Platform Technologies, Web or App development technologies SQL Server Database and/or Transit Specific Systems

Advance proficiency using Microsoft Office Suite

Demonstrated leadership ability

Preferred

Knowledge of Information System Implementation Lifecycle desired

Benefits

Utilize our free and reduced-fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.

If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Childcare and Learning Center.