Highline Warren · 1 month ago
Sr. IT Support Specialist
Elkton, MD
Full-time
Onsite
Senior Level
5+ years expHighline Warren is seeking a Senior IT Support Specialist who will be responsible for delivering desktop support to internal customers both on-site and remotely. The role involves overseeing customer requests, collaborating with teams, and maintaining client technology to ensure efficient operations.
AutomotiveChemicalWholesale
Responsibilities
Provide desktop support for internal clients on computer hardware, applications, peripheral devices, and software
Provide support for internal clients on IOS and Android mobile devices (phones/tablets)
Collaborate effectively with teams; assisting and educate other team members in resolving complex technology issues
Interact with internal customers in a professional manner through phone, email or in person, providing superior customer service
Elevate issues to senior staff or outside contractors as needed; interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Support and maintain IT assets (PC, Laptops, Tablets, Printers, Copiers, Network components)
Enter, update, and close assigned work tickets in a timely manner
Recommend client technology changes to ensure that the company is utilizing technology in efficient ways to support business growth and improve customer satisfaction
Support and participate in PC replacement and imaging program
Support and participate in the company-wide printer/copier supply and maintenance program
Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance
Demonstrate regular and punctual attendance at the assigned work location
The ability to work under limited supervision
Detail-oriented with strong documentation and organizational skills
Adhere to established policies, procedures, agreements, and deadlines
Act as thoughtful stewards of the company and its resources
Participate in on-call rotation and follow the escalation process to provide 24/7 support
Qualification
Required
Associates degree in computer science, Information Technology or related field; or equivalent work experience
Proven experience (5-7 years) in IT support roles with a focus on Microsoft operating systems and applications
In-depth knowledge of Microsoft Windows 10/11 and Office 365 suite (Word, Excel, PowerPoint, Outlook, etc.)
Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
Experience with software installation, configuration, and patch management for Microsoft systems and Office applications
Excellent communication and interpersonal skills with the ability to effectively interact with company staff at all levels
Detail-oriented with documentation and organizational skills
Preferred
Microsoft Certifications, CompTIA A+ or equivalent are a plus
Company
Highline Warren
Highline Warren is a distributor of automotive chemicals and products.
1001-5000 employees
H1B Sponsorship
Highline Warren has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Darcy Curran
CEO
Brad Moreschi
President and Chief Operating Officer
Recent News
2026-01-06
2025-11-06
2025-08-06
Company data provided by crunchbase