Russell Tobin ยท 11 hours ago
Customer Service Representative
Columbus, Ohio Metropolitan Area
Contract
Onsite
Entry Level
$19/hr - $20/hr
1+ years expRussell Tobin is a Fortune 500 financial services firm seeking Customer Service Representatives for an entry-level, temp-to-perm opportunity in Columbus, OH. The role involves serving as the primary point of contact for customers, resolving service issues, and managing high-volume calls while ensuring compliance and service standards.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Yasmim Carvalho
Responsibilities
Serve as the primary point of contact for customers, resolving service issues and documenting requests
Educate clients and advisors on systems, procedures, policies, and self-service tools
Respond to inquiries across multiple systems with accuracy and professionalism
Process routine transactions and account service requests via web or paper forms
Manage high-volume inbound and outbound calls while meeting quality, compliance, and service standards
Partner with internal teams to resolve escalated or complex issues
Qualification
Required
High school diploma or GED
1 year of relevant experience (ideal for recent graduates)
Strong customer service orientation
Excellent written and verbal communication skills
Preferred
Exposure to financial services or regulated environments
Strong interest in converting to a permanent role and career development
Benefits
Structured onboarding and continuous learning
Collaborative, supportive team environment
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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