Alpine Intel ยท 1 day ago
Customer Service Coordinator
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelAlpine Intel is a leader in the property insurance intelligence industry, and they are currently seeking a Customer Service Coordinator to join their growing team. The primary responsibility of this role is to provide exceptional service and support to customers while managing a high volume of inbound calls related to insurance claims.
Commercial InsuranceHeating Ventilation and Air Conditioning (HVAC)InsuranceProperty Insurance
Responsibilities
Handle a high volume of calls in a fast paced environment, answering a minimum of 50-100 calls per day
Coordinate assessments daily with technicians and end-users
Work on all assigned claims until completed by making outbound calls
Be detailed in all notations to properly communicate to the team
Interface with insurance adjusters to provide regular updates on assessment progress
Produce a timely turn-around-time per claim to ensure absolute customer satisfaction
Field end-user customer service escalations, as required
Build and maintain relationships with the assessing technicians
Perform other duties as assigned
Qualification
Required
Must have superior customer service skills
Excellent written and verbal communication skills
Must be detail oriented
Ability to apply critical-thinking, problem-solving, and decision-making in order to prioritize workload and proactively prevent problems
Must have excellent computer skills
Must be adaptable with the aptitude and willingness to learn new skills and techniques
Must be well organized with the ability to handle multiple tasks simultaneously
Must be team oriented and enjoy service-oriented work
Demonstrate adaptability and flexibility, and perform additional tasks as needed
Must conduct business in an honest and ethical fashion at all times
Benefits
Competitive Compensation Package
Bonus Opportunity
Career Growth
A Diverse & Positive Work Environment
Professional Development
Employee Referral Bonus
Medical, Vision, and Dental Insurance Coverage
401K with Match
HSA and HRA (Employer contributions)
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short-Term and Long-Term Disability
Tuition Reimbursement
Paid Time Off and Holidays
Company
Alpine Intel
Alpine Intel provides HVAC and electrical inspection, forensic engineering, fire investigation, and component testing services.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Corey Jackson
Chief Technology Officer
Chris O'Neal
Chief Financial Officer
Recent News
PR Newswire
2025-10-03
2025-03-26
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