Visionix USA (formerly Luneau Technology USA & Optovue Inc.) · 2 months ago
Field Service Representative – Pennsylvania & Ohio Region (MUST Reside in PA or OH)
Lombard,PA,US
Full-time
Onsite
Mid, Senior Level
2+ years expVisionix USA is a global leader in ophthalmic diagnostics and telehealth technology. They are seeking a Field Service Representative to support customers throughout Pennsylvania and Ohio, providing on-site troubleshooting and technical support for advanced ophthalmic systems.
EyewearManufacturingMedical DeviceWholesale
Responsibilities
Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products
Deliver on-site troubleshooting and high-level technical support
Maintain accurate service documentation, parts inventory, and RMA processes
Communicate effectively with customers, internal teams, and leadership
Care for company-issued tools, diagnostic equipment, and service vehicles
Identify workflow improvements or potential sales opportunities
Mentor and support new FSRs during onboarding
Perform additional duties as assigned
Qualification
Required
Associate degree in a technical field, military technical training, or equivalent experience
2+ years in field service or technical support (6+ years preferred)
Strong mechanical, electrical, and IT troubleshooting skills
Excellent communication and customer service abilities
Ability to lift up to 80 lbs. and travel extensively (car + air)
Valid driver's license with clean driving record
Willingness to travel throughout the U.S. for training and regional support
Preferred
Experience with optics or ophthalmic equipment is a plus — training provided
Benefits
401(k) Retirement Plan
Full benefits package (medical, dental, vision, life, disability)
Paid Time Off (PTO)
Company
Visionix USA (formerly Luneau Technology USA & Optovue Inc.)
Visionix is the global manufacturer and exclusive sales, service and training provider for Optovue OCT, Visionix screening and refraction systems, as well as Briot and Weco lens finishing equipment in North America.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Wyles
Chief Executive Officer - Region Americas
Company data provided by crunchbase