ECLARO ยท 23 hours ago
ServiceNow Administrator
New York, United States
Contract
Hybrid
Mid, Senior Level
$40/hr - $40/hr
3+ years expECLARO is looking for a ServiceNow Administrator for their client in San Diego, CA. The role involves configuring, customizing, and administering the ServiceNow platform to meet organizational needs, managing users and applications, and ensuring compliance with security policies and best practices.
Staffing & Recruiting
Responsibilities
System Configuration and Administration: You'll be responsible for the configuration, customization, and administration of the ServiceNow platform to meet organizational needs. This involves managing users, groups, roles, permissions, and data
Application Development and Customization: You'll design, develop, and customize ServiceNow applications, workflows, forms, and reports to automate business processes and enhance productivity
Integration Management: You'll oversee the integration of ServiceNow with other systems and applications, ensuring seamless data flow and interoperability
Incident and Problem Management: You'll manage incident and problem tickets within the ServiceNow platform, including triaging, tracking, and resolving issues in a timely manner
Change Management: You'll facilitate change management processes within ServiceNow, including assessing, planning, and implementing changes to configuration items and services
Service Catalog Management: You'll maintain and enhance the service catalog within ServiceNow, ensuring that services are properly defined, documented, and accessible to users
User Training and Support: You'll provide training and support to end-users and stakeholders on how to use ServiceNow effectively, including creating documentation and conducting training sessions
Performance Monitoring and Optimization: You'll monitor the performance of the ServiceNow platform and identify opportunities for optimization and improvement in terms of speed, reliability, and scalability
Security and Compliance: You'll ensure that ServiceNow configurations and processes comply with security policies, industry regulations, and best practices, and implement measures to protect sensitive data
Continuous Improvement: You'll stay updated on ServiceNow features, enhancements, and best practices, and actively participate in the continuous improvement of ServiceNow capabilities within the organization
Collaboration: You'll collaborate with cross-functional teams, including IT, operations, and business units, to understand requirements, prioritize enhancements, and deliver solutions that align with organizational goals
Vendor Management: You'll manage relationships with ServiceNow vendors, including contract negotiation, service level agreements, and resolution of technical issues
Overall, as a ServiceNow Administrator, you play a critical role in ensuring the effective use and optimization of the ServiceNow platform to support business operations and drive organizational success
Skilled information technology architecture, development, and support team members within our global IT organization who are also responsible for offshore and onshore staff
Key business stakeholders, process owners, and analysts within the Global Customer Service business unit will be key and critical business partners for this position
This role will report into the client IT Department and interface with business partners, other application owners, and other onshore / offshore development teams
Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations
Qualification
Required
ServiceNow Administrator for a FedRAMP instance, you would need a combination of technical expertise, security knowledge, and regulatory compliance understanding
ServiceNow Certified System Administrator with 3-5+ years' experience
Requires a foundational knowledge of the underlying processes, procedures, scripting, and systems used in carrying out assigned tasks
Strong technical skills in ServiceNow administration, including configuration management, user management, access control, security operations and system integration. You should be able to effectively manage and configure the ServiceNow platform to meet FedRAMP security requirements
Experience with Federal Risk and Authorization Management Program (FedRAMP) requirements and guidelines
Any prior experience with information security principles, best practices, and standards (such as NIST SP 800-53, NIST Cybersecurity Framework, FISMA, etc.) would be beneficial
Any prior experience working with government contracts, procurement processes, security protocols, and compliance standards specific to government environments is advantageous
Ability to troubleshoot issues, perform root cause analysis, and provide solutions for problems
Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately
Understand risk management methodologies and be able to assess, mitigate, and monitor risks within the ServiceNow environment
Possess strong communication and collaboration skills to articulate complex technical concepts in a clear and understandable manner
Demonstrate meticulous attention to detail when configuring and managing the ServiceNow platform for FedRAMP compliance. Accuracy and precision are critical to ensuring the security and integrity of government data
Stay updated on the latest developments, updates, and requirements related to ServiceNow, FedRAMP, and information security
Maintain knowledge and understanding of the latest ServiceNow features and product offerings
Experience in ServiceNow Customer Service Management (CSM)
Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes
Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience
Generate and maintain technical design and configuration documents
Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations
Ability to proactively identify potential issues and work through resolution with internal and external stakeholders
Agile methodology practitioner
Excellent interpersonal, written, and verbal communication skill
Bachelor's degree in Computer Science, Engineering, or other related fields or equivalent professional experience
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
1001-5000 employees
H1B Sponsorship
ECLARO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
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