Fiserv · 1 month ago
Senior Incident Communications Specialist
Omaha, Nebraska
Full-time
Onsite
Senior Level
6+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Senior Incident Communications Specialist is responsible for delivering timely communications to clients regarding production outages and service disruptions, while collaborating with various teams to enhance client support.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Serve as a primary point of contact during incidents by participating in bridge calls, assessing client impact, and delivering timely, accurate client communications
Ensure the accuracy, consistency, and timely distribution of all client communications related to incidents and service updates, including escalation as needed
Participate in a rotating 24x7 on-call schedule, providing critical support and response as required
Adhere to incident management processes, including completion of postmortems Client Root Cause Analysis and identification of process improvement opportunities
Assist with developing and maintaining client escalation playbooks, SWAT Incident Notification groups, and standard operating procedures
Collaborate with internal teams, including Enterprise Monitoring and business partners, to enhance client support models and best practices
Administer and maintain SharePoint sites and oversee client communication distribution processes
Track and report on key performance metrics related to client communications and incident management. Provide training and support to team members and stakeholders
Qualification
Required
6+ years of experience in incident response, crisis communication, or technical program management
3+ years of experience of Service Management experience
2+ years of experience in writing, proofreading, and providing communications to external clients and internal stakeholders
Bachelor's degree in Business Administration, Communications, Information Technology, or a related field and/or equivalent military experience
This role requires being on-call during non-standard and/or overnight hours on a rotational basis
This role requires use of a computer and audio equipment
To be considered, you must be either a US Permanent Resident or US Citizen due to contractual obligations
Preferred
Knowledge of Service Management ITIL or business process frameworks
2+ years of experience in the financial services or technology industry
2+ years of experience in Communications/Business Writing. Enterprise Incident Management, or Risk Management
Proven ability to translate complex technical issues into clear, actionable messaging for diverse audiences
Experience working with enterprise communication platforms (e.g., ServiceNow, Slack, Microsoft Teams)
Benefits
Paid holidays
Generous time off policies, including Recharge & Refuel time for qualifying associates
Free counseling through our EAP
Competitive salaries
The Fiserv 401(k) Savings Plan
Our Employee Stock Purchase Plan
Living Proof program where you can exchange points for a variety of rewards
Medical, dental, vision, life and disability insurance options
A range of well-being resources through our Fuel Your Life program
Training, development, certification, and internal mobility opportunities
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
Yahoo Finance
2026-01-16
Company data provided by crunchbase