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St. Luke's University Health Network · 3 weeks ago

Administrative Coordinator - Outpatient Care Management

Allentown, PA - 1110 American Parkway

Full-time

Onsite

Entry, Mid Level

2+ years exp

St. Luke's University Health Network is dedicated to providing excellent care for the sick and injured, and they are seeking an Administrative Coordinator for Outpatient Care Management. This role involves triaging patient referrals, tracking patient transitions, and maintaining departmental resources to support care management services.

Emergency MedicineFitnessHealth CareHospitalNon ProfitPersonal Health

Responsibilities

Triage – assigning patient referrals for care management services to the appropriate care management staff

Short-term facility patient tracking with triage post discharge to the appropriate care management staff

This includes outreach to short-term facilities for patient updates on therapy progress, labs, and discharge planning

Kronos – payroll entry

Basic knowledge of NCQA standards

Collects care management staff, other SLUHN departments, and community-based organization requests that provide education on disease management, services, and community resources available to patients

Schedule and coordinate educational presentations during staff meetings

Take minutes for staff meetings and other committee meetings as assigned

Schedule rooms for meetings

Order office supplies, PPE supplies, and minor equipment for care management staff

Maintains all department contact lists and equipment lists

Publishes department Newsletter

Mails welcome packets, patient satisfaction surveys, and BPCI-A letters to patients as needed

Works with Director or Supervisors to coordinate orientation schedules

Onboarding access to Athena Forum for new employees

Answers the telephone, makes appointments, refers callers to appropriate individual/department as necessary, runs errands and distributes mail

Organizes and maintains updated I-drive Care Coordination folder information

Maintains confidentiality of all materials and adheres to appropriate protocols for the release of information

Must be pleasant and courteous in dealing with others with ability to positively address challenging situations

Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements

Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)

Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety

Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices

Complies with Network and departmental policies regarding attendance and dress code

Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated

Works with other staff as assigned

Medical staff social support

Other related duties as assigned

Qualification

TriageMedical terminologyProficient in WordProficient in ExcelProficient in PowerPointOrganizational skillsCommunication skillsConfidentiality

Required

Associate degree with 3 years secretarial experience

Bachelor's degree with 2 years secretarial experience

Knowledge of medical terminology, general office protocol and ability to take concise accurate meeting minutes

Possess organization and communication skills, ability to be reliable, tactful, discreet, follow directions, adapt to frequent interruptions, and exhibit a neat, professional appearance