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FTSi.Tech · 3 days ago

Service Desk Technical Associate

Collierville, TN

Full-time

Hybrid

New Grad, Entry Level

FTSi.Tech is a staffing agency focused on connecting candidates with career opportunities. They are seeking a Service Desk Technical Associate to provide technical support for store operations and equipment, ensuring superior customer service and effective problem resolution.

ConsultingProfessional ServicesRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Troubleshoot issues over the phone or via email to include:

Printers

Computers

Telephones

Point of Sale Peripherals

Any and all other systems and/or equipment used within the company

Proficient use of Microsoft Suite and Google Suite applications is a must

Answer incoming phone calls in a prompt, efficient and courteous manner which could include having multiple lines in use at once

Review and respond to emails or customer service tickets received in a timely manner. Additionally, system errors reports received should be addressed immediately

Maintain a positive customer service-attitude at all times

Ensure requests are properly documented and followed through to completion using the proper methods

Demonstrate responsibility by owning tasks through to completion or effectively communicating to other IT & Data Associates or IT Specialists to ensure resolution and for seeking help when all efforts are exhausted through the normal methods

Operate in a fast-paced environment and provide superior service to multiple sources in a timely and efficient manner

The ability to adjust priorities meeting the needs of the most critical issues first is a must

Understanding the impact to operations that each issue causes is imperative and should dictate the level of attention and priority given to achieve a solution

Be dependable, demonstrating the ability to work with little supervision

Follow all Technology policies and procedures

Focus on long term solutions to problems, not short-term fixes

Be able to pay close attention to detail and determine what course of action to take that will not harm systems or corrupt data

Provide support for a number of sources to include co-workers, store associates, vendors and customers

Prepare and ship supplies to stores. Maintain accurate records of supplies and shipments

Maintain a neat and clean work area at all times

Travel to store locations as needed and approved by the manager

Additionally, remote work may be required based on inclement weather or emergency

Develop and maintain reasonable proficiency with company standard applications and tools through on hands execution and learning through other employees

Perform other duties similar to those above as assigned by Manager, Tech End User Services & Support or another qualified corporate representative

Qualification

Technical SupportMicrosoft SuiteGoogle SuiteCustomer ServiceOrganizational SkillsMulti-taskingCommunication SkillsTeam-oriented

Required

Must have good oral/written communication skills in order to effectively interact with customers, vendors and other employees in person and on the telephone

Must be customer service-oriented and team-oriented

Must have good organizational skills

Must be able to effectively manage multiple tasks simultaneously and prioritize their importance based on impact to operations

Must have a valid driver's license

Must be able to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs. and handle large odd shaped items

Occasional travel to stores may be required

Must be able to work a flexible schedule including weekends, evenings, and holidays