Vontas · 1 month ago
Field Service Technician - Travel
California, United States
Full-time
Onsite
Entry, Mid Level
2+ years expVontas is a company focused on providing mobile solutions throughout North America. The Field Service Technician is responsible for supporting the installation, repair, optimization, and integration of these solutions, requiring extensive travel to client locations for system configuration and troubleshooting.
Intelligent SystemsPaymentsSoftware
Responsibilities
Travelling to client locations to support system configuration, testing, and system integration documentation to ensure vehicle functionality is sound and hardware installation is correct
Completing inspections, adjustment, and repair of installed hardware to meet design specifications and industry standards
Operational testing and documentation/data capture to ensure hardware and system are optimized for service use
Contact with internal and external customers by phone, email and/or on-site visits when needed
Troubleshooting and resolving software, hardware, and configuration problems with the 2nd and 3rd level support engineers
Performing operational maintenance, system and technical product troubleshooting, repair, and system tests
Completing required documentation and report systems status through daily/weekly activities logs and reports
Informing internal teams, project management, and client representatives on overall progress, next steps, and project changes
Providing Quality Analysis and worksite safety supervision of 3rd party installation partners; guiding installation priority, system verification, and resolving any issues that prevent system or vehicle acceptance
Qualification
Required
2+ years of demonstrated experience in the installation, maintenance, diagnosis, and repair of automotive in vehicle electronics, mobile camera, or commercial mobile radio installations
Previous experience testing, analysis, and troubleshooting of complex electronic systems and ability to use analyzers, meters, other test equipment is required
Ability to read and understand mechanical drawings and perform measurements and calculations will be used daily
Must be able to travel 100%, work overtime if necessary and be available for non-scheduled emergency calls outside of assigned work hours
Experience supporting system configuration and system integration documentation
Experience with customer facing consultation and communications
Experience managing and supervising other team members
Experience resolving software, hardware, and configuration issues
Ability to travel up to 100% of the time (including domestic and international), sometimes for extended periods, which may involve sitting during transit and walking at various locations
Must be able to lift up to 50 pounds at a time. (rarely)
Must be able to handle high utilization of hand and wrist dexterity
Preferred
Post-secondary education in the areas of Business Administration, Vehicle Repair, Electrical Systems, Computer Science, Engineering, or related field and/or equivalent combination of education/experience is preferred
Understanding of the North American Transit Industry and Agencies is preferred
Company
Vontas
Vontas is a software solution for the transportation industry with a focus on yard management and payment solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Thomas
Partner Account Manager
Recent News
2025-03-25
2023-12-20
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2022-10-11
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