Smedley Group · 3 weeks ago
Customer Experience Lead
Riverside, CA
Part-time
Onsite
Entry, Mid Level
2+ years expSmedley Group is part of the FAT Karting League, which is transforming the karting experience into a global movement. The Customer Experience Lead will interact with US customers, manage local social media, and serve as a community liaison to enhance customer relationships and provide feedback for improvement.
AnalyticsArtificial Intelligence (AI)ConsultingData VisualizationDigital MediaMotorsportsSimulationSoftwareSports
Responsibilities
Interact with all new and existing US customer leads in HubSpot, handling objections and providing comprehensive information about our offering to support purchasing decisions
Support the global team on posting 1 time a week with a US specific post regarding FKL
Act as a local ambassador, fostering strong relationships with potential customers and addressing customer needs
Provide actionable insights and feedback to help us continually improve our offering
Qualification
Required
Two years experience in a customer facing role
Able to manage customer expectations
Experience in answering online queries via Social Media and/or Email
Ambitious and driven with strong written, listening and verbal communication skills
Able to work well under pressure
Company
Smedley Group
Smedley Group applies Formula 1–inspired technology and consulting to improve performance, operations, and fan-facing motorsport products.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase