Apply on Employer Site

Eaton · 3 weeks ago

Senior Field Service Representative

Richmond, VA

Full-time

Hybrid

Mid, Senior Level

$99K/yr - $145K/yr

3+ years exp

Eaton is a leader in power management solutions, and they are seeking a Senior Field Service Representative to support customers across the power system lifecycle. This role involves providing technical support for electrical power distribution equipment and managing multiple projects independently while maintaining strong customer relationships.

Electric Vehicle

No H1B

Responsibilities

Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers

Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment

Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions

Understands 3-phase power systems and low and medium voltage power distribution equipment, up to and including 38kV

Develop and maintain strong working relationships with customers, service shops, and other organizations

Possess knowledge of UL, NEMA, and NEC standards

Generate timely and accurate service reports on work, product performance, and warranties

Manage multiple projects independently

Mentor less experienced technicians

Qualification

Electrical troubleshootingPower distribution systems3-phase power systemsULNEMANEC standardsNICET/NETA certificationCustomer relationship managementMentoringProject management

Required

High School Diploma or GED equivalent or higher with minimum 3 years of electrical experience troubleshooting and resolving issues with electrical power distribution systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7+ or more years of experience evaluating and servicing electrical distribution or control systems

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

No relocation offered, candidates must be within a 50-mile radius of Manassas VA to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Must possess a valid driver's license in good standing