Customer Success Manager jobs in United States
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NRC Health · 2 days ago

Customer Success Manager

positionLincoln, NE
timeFull-time
remoteHybrid
seniorityMid Level
money$70K/yr - $120K/yr

NRC Health is dedicated to bringing Human Understanding to healthcare for patients and communities. As a Customer Success Manager, you will build relationships with healthcare organizations to enhance customer experiences and promote loyalty through innovative solutions.

AnalyticsHealth CareMedical

Responsibilities

Partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve
Develop relationships with customers that promote portfolio development, expansion, retention and loyalty
Strategize with Growth Team members to devise and facilitate customer success plans
Team with multiple decision-makers
Participate in solution and industry training
Advance your expertise through continuous learning opportunities
Lead insight-driven sales conversations with customers as you move them toward Human Understanding

Qualification

Customer relationship managementHealthcare industry knowledgePresentation skillsMicrosoft SuiteCRM system experienceLearning agilityCommunicationOrganizational skillsAttention to detail

Required

Bachelor's Degree Required
The ability to travel up to 30%
Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
Effective presentation and facilitation skills
Microsoft Suite (including Word, Excel, and Outlook) required
High learning agility and ability to think critically
Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
A valid driver's license is required

Preferred

Healthcare experience a plus
Experience with a CRM system preferred

Benefits

Paid volunteer time off
My Time Off, a form of unlimited vacation
Up to 12 weeks paid for parental and emergency leave
Complimentary lifestyle and financial coaches
A wellness program
A comprehensive insurance plan

Company

NRC Health

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NRC Health is a provider of analytics and insights that facilitate patients, residents, physicians, and nurses.
dateFounded in 1981
location
Lincoln, Nebraska, USA
people-size201-500 employees
web-link
https://nrchealth.com

Funding

Current Stage
Public Company
Total Funding
unknown
2011-06-24IPO

Leadership Team

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Gregory Makoul
CEO, PatientWisdom
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Trent Green
Chief Executive Officer
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Recent News

Business Wire
NRC Health Partners with Mosaic Life Care to Advance Patient Experience Across the Midwest
2025-12-02
MarketScreener
NRC Health appoints David Burik as executive vice president, strategic insights
2025-11-20
MarketScreener
NRC Health Enters Partnership With BJC Healthcare to Improve Patient Experiences
2025-11-14
Company data provided by crunchbase