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Cooper University Health Care · 4 weeks ago

MANAGER OF LEARNING AND QUALITY PRN

Camden, NJ

Part-time

Onsite

Mid, Senior Level

3+ years exp

Cooper University Health Care is the leading provider of comprehensive health services in Southern New Jersey. The Manager of Learning and Quality oversees training and quality programs to support exceptional patient experiences in the Patient Access Center.

Health CareInnovation Management

Responsibilities

Oversee both the training and quality programs to support the delivery of an exceptional experience to patients, customers, and physicians that contact the Access Center

Incorporate Cooper’s mission and values within both programs and evaluate performance to ensure procedures and expectations are followed

Define procedures and expectations, evaluate performance and ensure a high-level experience for both patients and employees

Qualification

Contact Center ManagementHealthcare KnowledgeTraining DevelopmentQuality AssuranceTechnical SkillsBusiness Process ReviewBilingual SkillsCommunication SkillsTime ManagementOrganizational Skills

Required

3-5 years demonstrated experience in a Contact Center environment with demonstrated experience in both a learning and quality capacity

An understanding of the unique demands of healthcare is strongly recommended

Must display a passion (and proven success) for providing a wonderful experience to employees and customers

Ability to think and plan strategically yet initiate tactical initiatives on a day-to-day level

Strong technical skills are required

Must be conversant in and familiar with current state-of-the art Contact Center technology and trends

Must demonstrate ability to effectively partner with cross-functional departments to meet organizational objectives and resolve issues

Experience with conducting business process reviews, recommending enhancements, implementing solutions, and delivering measurable business results in a fast-track environment

Strong, management-level written and verbal communication skills is required; must be able to write and deliver presentations as required; must have a strong management presence for interactions with corporate leaders as well as ability to communicate effectively with supervisor and front-line team members

A motivated, decisive, self-starter and problem solver, with excellent time management and organizational skills - must be able to look toward the future

Preferred

Associates or Bachelors preferred

Bilingual skills are a plus

Benefits

Health

Dental

Vision

Life

Disability

Retirement

Company

Cooper University Health Care

Glassdoor3.6

Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.

Founded in 1887

Camden, New Jersey, USA

10001+ employees