New Charter Technologies · 1 month ago
TAC Engineer
United States
Full-time
Remote
Mid Level
3+ years expADNET Technologies is a SOC 2, Type II Compliant IT management and cybersecurity firm. The TAC Engineer is responsible for providing remote and occasional on-site Level 2 technical support to clients, managing tickets, and ensuring timely resolution of technical issues.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Understand and practice ADNET’s core values
Provide remote or occasional on-site Level 2 technical support to ADNET clients through phone, email, ticketing, and remote tools
Actively manage assigned tickets, projects, and follow-ups to ensure timely resolution
Escalate issues outside your skill set to ensure the client receives a prompt solution
Maintain client documentation and keep it updated as changes occur or as part of projects
Identify and recommend proactive solutions for recurring issues
Drive issues to permanent resolution, balancing long-term fixes with necessary short-term solutions
Perform preventative maintenance on servers, workstations, switches, and firewalls
Support and troubleshoot virtual environments (on-prem and cloud)
Install, configure, and troubleshoot Windows OS, applications, and cloud infrastructure
Troubleshoot backup systems and assist with restorations
Install and configure managed service applications and proactive maintenance tools
Perform network maintenance and system upgrades, including patches, service packs, and security configurations
Share information and assist team members to support company success
Meet or exceed billable hours minimum requirements
Stay current on industry trends and emerging technologies
Follow TAC Department and Service Operations policies and SOPs
Participate in on-call rotation; be reachable 24/7 during on-call periods
Work with Manager to follow an education/certification program and pursue assigned training
Optional: Participate in projects involving collaboration with law enforcement agencies (CJIS-related work may require additional screening/training, participation is voluntary)
Participate in morning stand-ups, team meetings, and TAC technical staff meetings; be prepared to discuss client issues, project status, and scheduling
Follow standard installation procedures and alert Manager of gaps or needed updates
Perform other responsibilities assigned by Manager
Qualification
Required
Associate's Degree or 3–5 years equivalent technical experience
At least one industry certification or equivalent experience
Strong understanding of IP networking and ability to troubleshoot/analyze/resolve hardware and software issues remotely
Experience with Microsoft Windows Server, Windows desktop, and Microsoft 365
Experience with Azure/Entra, 365 Admin Center, Intune
Working knowledge of switching, routing, wireless, firewalls, and Apple Mac technology
Ability to work independently and collaboratively; strong root-cause troubleshooting skills
Strong communication skills, written and verbal, with clear and professional client interaction
Ability to maintain timely communication with clients and internal teams regarding assignment status
Preferred
MSP experience preferred; high-volume support experience across diverse technologies
Company
New Charter Technologies
New Charter Technologies operates as a Managed Service Provider (MSP).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bryan Bodhaine
CFO
Peter Melby
Chief Revenue Officer
Recent News
2025-08-06
2025-08-04
Company data provided by crunchbase