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PNC · 3 weeks ago

Operations Analyst Senior - Retail Bank Operations

United States

Full-time

Remote

Mid, Senior Level

$38K/yr - $68K/yr

3+ years exp

PNC Bank is a leading financial institution, and they are seeking an Operations Analyst Senior to join their Retail Bank Operations team. This role involves managing transactions, providing consultation to customers, and identifying process improvements to enhance operational efficiency.

BankingFinanceFinancial Services

No H1B

Responsibilities

Executes routine and complex transactions/processes of varying risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas

Identifies and addresses exceptions. May serve as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions

Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable

Provides consultation and advice to internal and external customers. May review existing processes and recommend improvements and may assist with implementation. Participates in and may serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires

May review transactions and related documents to verify completeness, accuracy and conformance to established service levels and compliance with applicable policies and procedures. May participate in risk mitigation activities

Qualification

Risk Mitigation StrategiesProcess ImprovementsCustomer SolutionsStandard Operating Procedure (SOP)Operational FunctionsAccuracyManaging Multiple PrioritiesEnsure ComplianceEffective CommunicationsProblem SolvingAttention to DetailResults-OrientedPersonal Initiative

Required

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties

Typically requires 3+ years experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework