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Heyday · 1 month ago

Studio Manager

New York, NY

Full-time

Onsite

Mid, Senior Level

Heyday is a skincare company dedicated to helping individuals discover their healthiest skin through personalized treatments and expert guidance. The Studio Manager will lead a Heyday studio, overseeing day-to-day operations, training new managers, and fostering team growth while ensuring high-quality service and operational excellence.

BeautyCosmeticsHealth Care

Responsibilities

Own or co-own Manager Onboarding Week for new Studio Managers, including:

Studio shadowing

Leadership coaching

Operations training

Hospitality and client experience standards

Provide structured, consistent feedback to the EDU team regarding candidate strengths, risks, and developmental opportunities

Support fleet-wide training rollouts by ensuring your home studio is a model environment for execution

Ensure training content is translated consistently into operational behaviors on the studio floor

Identify operational or behavioral gaps and escalate trends to the EDU team for curriculum or process refinement

Assist with piloting, or refining operational training initiatives

Cultivate and nurture a team of over 25 members, fostering a culture of responsibility and achievement

Deliver high-level service and hospitality to clients, both internal and external

Oversee day-to-day operations from the front of house to back of house

Forge and maintain relationships with employees, clients, and the local community

Celebrate team victories and express gratitude daily

Identify and nurture high-potential employees, creating a talented pool across all roles

Recruit, onboard, develop, and train employees, ranging from Shop Attendants and Hosts to Client Experience Leads, Assistant Managers, and Managers

Collaborate with your Shop Educator and/or Regional Educator to strategize Skin Therapist recruitment, training, onboarding, and Friends & Family events

Provide real-time developmental feedback and coaching to all employees to establish and surpass goals

Take ownership of your shop's P&L to boost revenue and manage expenses within your scope of responsibility

Analyze KPI dashboards and develop strategic action plans; leveraging proactive scheduling optimization, revenue-driving behaviors, and membership conversion, to meet or exceed shop forecasts and Core Four business objectives

Supervise and execute timely and accurate Payroll submissions, managing scheduled versus actual hours

Conduct timely and precise inventory management while implementing comprehensive loss prevention measures

Collaborate with the Marketing team to create new client acquisition and retention strategies through local grassroots marketing initiatives and business partnerships

Develop and oversee employee schedules and time-off reporting

Qualification

Leadership coachingOperational trainingP&L managementTeam managementClient experience standardsKPI analysisCommunication skillsProblem-solving skillsInterpersonal skills