City of Ventura · 1 month ago
Senior Utility Billing Specialist / Utility Billing Specialist (Ventura Water)
Ventura, CA
Full-time
Onsite
Mid, Senior Level
$26.02/hr - $31.63/hr
1+ years expThe City of Ventura is hiring a Senior Utility Billing Specialist/Utility Billing Specialist to join our customer service and billing team. This position plays a critical role in supporting Ventura Water customers through high-volume phone-based customer service and utility billing support.
Elder CareGovernment
Responsibilities
Handle a high volume of inbound customer calls throughout the day in a fast-paced call center environment
Respond to customer inquiries related to utility bills, account balances, usage questions, adjustments, and payment options
Provide technical support for online customers, including resetting passwords, account management, login assistance, auto-pay setup, and payment method updates
Perform utility billing functions, including reviewing, calculating, and processing billing transactions, adjustments, and account corrections
Accurately maintain and update customer accounts, ensuring data integrity and attention to detail
Process billing-related correspondence via phone, email, mail, and in-person
Assist customers with water service questions, including general water inquiries
Perform data entry and basic billing calculations requiring strong math skills and accuracy
Adapt quickly to changing priorities, customer needs, and call volume demands throughout the day
Work collaboratively with team members to ensure consistent service delivery and billing accuracy
Qualification
Required
A combination of training, education, and experience equivalent to completion of high school and one year of customer service experience, including some customer billing or clerical accounting experience
Additional financial and/or statistical record keeping experience or college level course work in accounting, finance, business administration, or a related field is highly desirable
For Senior Utility Billing Specialist: one year of experience equivalent to that of an Utility Billing Specialist with the City of Ventura, or two years of customer service experience, including customer billing or clerical accounting experience and maintaining financial and/or statistical records
Prior experience with a public agency is highly desirable
Additional specialized training or college level coursework in accounting, finance, business administration, or a related field is highly desirable
Preferred
Experience in a high-volume call center or phone-based customer service environment, handling frequent inbound calls
Utility billing or customer billing experience, with a clear understanding of charges, payments, and account adjustments
Comfortable spending most of the day answering phones in a very busy setting
Strong math skills and attention to detail, with the ability to accurately calculate, review, and correct billing transactions
Experience using computer systems and databases for account research and data entry
Ability to work efficiently in a fast-paced environment, pivot between calls and billing tasks, and maintain accuracy under pressure
Bilingual skills (Spanish) are highly desirable
Benefits
Medical Insurance options include HMO, PPO,
City Paid Dental and Vision Insurance
Life Insurance
Vacation & Holiday Compensation
Deferred Compensation
CalPERS Retirement
Tuition Reimbursement & Bilingual Pay
Company
City of Ventura
City of Ventura offers government administrative services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Don Wood
Treasurer and Trustee - Ventura Education Partnership and Ventura Land Trust
Michael Shaffer
Assistant Chief Technology Officer
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