Super Micro Computer Spain, S.L. · 1 month ago
Customer Success Program Manager (27293)
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$110K/yr - $133K/yr
5+ years expSupermicro is a leading provider of advanced server, storage, and networking solutions. The Customer Success Program Manager will develop and implement innovative account strategies to enhance customer satisfaction and drive business growth.
Data StorageInternet of ThingsNetwork HardwareSoftware
Responsibilities
Strategic Account Management: Set and achieve goals for specific accounts, aligning with segment objectives to deliver measurable outcomes
Pricing and Negotiation: Develop pricing strategies that meet business targets and manage commercial negotiations, including labor cost recovery
Customer Advocacy: Act as the voice of the customer, managing escalations and building strong relationships at executive decision-making levels
Cross-Functional Coordination: Collaborate with multiple sites and teams to exceed customer expectations and ensure seamless execution
Growth and Innovation: Own pre-sales, after-sales, and customer satisfaction initiatives, while driving growth through next-generation solutions
KPI Accountability: Deliver on customer satisfaction metrics and maintain top-tier KPI scores across all locations
Program Execution: Ensure client programs are executed flawlessly, hitting all contractual and performance benchmarks
Risk Management: Proactively identify and mitigate risks, keeping stakeholders informed
Qualification
Required
Bachelor's degree or equivalent experience in a related field
5-8 years of sales or account management experience, preferably in IT or Data Center services
Familiarity with hardware IT industrial customer bases and a deep understanding of data center operations
Proven ability to manage complex processes, build strong customer relationships, and drive cross-functional initiatives
Expertise in operational, technical, and process optimization, coupled with an understanding of the broader business impact
Exceptional interpersonal and negotiation skills, with the ability to influence stakeholders at all levels
Benefits
Comprehensive Benefits: Inclusive of health, dental, vision, and retirement plans.
Growth Opportunities: Access to bonus and equity programs, along with professional development initiatives.
Company
Super Micro Computer Spain, S.L.
Super Micro Computer Inc., fundada en 1993 en California, USA, fabricante líder en placas base, chasis y servidores de altas prestaciones.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-12-08
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