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Marvell Technology · 2 hours ago

Director Customer Support - US Customer Solutions Group

Santa Clara, CA

Full-time

Onsite

Director/Executive

$176K/yr - $264K/yr

15+ years exp

Marvell Technology is a leading semiconductor solutions provider that connects the world through its innovative technology. The Director of Customer Support will lead a high-performing technical support team, ensuring excellent customer engagement and maintaining Marvell's reputation for technical excellence. This role involves overseeing customer interactions, managing relationships, and contributing to global leadership initiatives within the Customer Solutions Group.

DSPInternet of ThingsManufacturingSemiconductorWireless

Growth Opportunities

No H1B

Responsibilities

Lead and grow a high-performing technical support team focused on North American customers

Oversee customer engagements, including Proof of Concepts (POCs), technology demonstrations, and training programs

Manage and nurture customer relationships, ensuring a seamless experience from design to production

Coordinate with internal engineering teams to align customer needs with product development

Drive participation in industry trade shows and represent Marvell in technical forums

Contribute to global leadership projects within the Customer Solutions Group

Qualification

NetworkingData center infrastructureAI infrastructureTechnical supportSwitch driver developmentDevice driver debuggingSystem-level requirementsNetworking protocolsVLSI designLeadership skillsCommunication skills