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Eurest USA · 3 weeks ago

AUDIO VISUAL TECHNICIAN (ON CALL)

New London County, CT

Part-time

Onsite

Entry Level

$20/hr - $35/hr

1+ years exp

Eurest is a global leader in foodservice, and they are seeking an on-call Audio Visual Technician to ensure that all audiovisual requirements requested by clients are met. The role involves interfacing various types of audiovisual, communication, and presentation technology while maintaining positive customer relationships and ensuring timely responses to inquiries.

Food and BeverageFood ProcessingRestaurants

Responsibilities

Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact

Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action

Provides technical assistance for all meetings and customers that require tech services for their events

Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations

Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database

Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio

Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation

Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements

Educates the staff and customers on the basics of all AV equipment in the facility

Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms

Communicates with co-workers and service partners to ensure updated information is shared

Assists with conference room set-ups, break downs and any other areas where assistance is needed

Keeps the A/V storerooms organized and well managed

Performs other duties as assigned

Qualification

Audio Visual ExperienceComputer SkillsOffice Technology KnowledgeWritten CommunicationVerbal Communication

Required

Minimum of one year of experience supporting audio visual for events

Proficient computer skills and knowledge of office technology/equipment

Excellent written and verbal communication skills

Preferred

Two to three years of prior audiovisual experience is preferred

Benefits

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)