Centerline · 2 days ago
Helpdesk Analyst
Fontana, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrCenterline is a company that designs, builds, and maintains critical infrastructure across North America. The Help Desk Analyst will provide technical support and assistance to end-users in a Windows-based environment, focusing on troubleshooting and resolving hardware and software issues while delivering exceptional customer service.
Telecommunications
Responsibilities
Help Desk Support: Onboarding new employees which includes building out laptops and mobile devices Replace laptops when necessary due to failures or performance issues Provide first-line support to end-users for hardware, software, and network-related Diagnose and resolve technical problems promptly and efficiently
Support Windows-based operating systems, including Windows 10 and 11 Create, manage and troubleshoot Office 365 and Google Workspace user accounts Troubleshoot Windows OS issues and perform necessary updates and patches
Assist users with hardware setup, configuration, and troubleshooting
Coordinate equipment repairs or replacements when necessary
Maintain an inventory of hardware assets
Install, update, and troubleshoot software applications in a Windows environment
Provide guidance on software usage and best practices
Create and maintain detailed documentation of support processes and resolutions
Develop and update user guides and knowledge base articles
Deliver exceptional customer service by addressing user inquiries and concerns in a professional and courteous manner
Provide user training on IT tools and procedures as needed
Qualification
Required
High school diploma or equivalent; Bachelor's degree in Information Technology or related field is a plus
Strong knowledge of Windows operating systems
Familiarity with hardware components, peripherals, and troubleshooting
Proficiency in troubleshooting software applications and configuring software settings
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multi-task and prioritize tasks
Benefits
Comprehensive insurance benefits — medical, dental, and vision
401(k) plan with employer match
Referral bonuses
Generous PTO
Company
Centerline
Centerline is a leading provider of critical infrastructure services for next-generation networks across North America.
Founded in 2006
1001-5000 employees
H1B Sponsorship
Centerline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
The Firmament Group
2022-01-11Acquired
2019-04-30Private Equity
2017-08-18Private Equity
Leadership Team
Joshua Delman
Founder / Executive Chairman
Recent News
Company data provided by crunchbase