Hussmann · 1 day ago
Field Quality Senior Specialist
Bridgeton, MO
Full-time
Hybrid
Senior Level
7+ years expHussmann Corporation is a global leader in commercial refrigeration equipment, and they are seeking a Senior Field Quality Specialist to represent their manufacturing divisions across the region. The role involves managing field projects, collaborating with cross-functional teams, and ensuring high-quality customer support for product installations and startups.
Food and BeverageManufacturing
Hiring Manager
Sara McLeod
Responsibilities
Perform field installation and commissioning and lead in root causing field reported Hussmann product issues, ensuring customer support objectives are met within budget, on time, and with required quality and functionality. Key Job functions include:
Effectively manage field projects within budgetary guidelines
Effectively manage individual utilization - including maintaining itinerary plans and proactively communicating to manager and leads when schedule permits special project work
Collaborate with cross functional teams to meet project objectives, drive root cause, and mitigate customer risk
Provide customer support related to the delivery and startup of sustaining and new products
Participate in meeting cadences as required with cross functional teams to ensure robust support plans for field escapes, issues, large customer start up projects, and new products and controls start ups
Champion projects to completion
Support process improvement activities
Oversee complex order and new product builds
Drive cross-functional accountability related to Field Quality to mitigate customer risk
Document onsite findings utilizing the field report creation process
Utilize the Field Escalation process when applicable
Perform standard FQS duties
Conducting plant and customer site audits to identify opportunities for continuous improvement of product and processes
Interact directly with customers, contractors, technicians, and engineering providing advanced level technical expertise in order to instill confidence in Hussmann equipment, installation, technical support, and service and will also have the experience to provide startup support on refrigeration systems and merchandisers as needed
This position is customer facing; therefore, professionalism is of the utmost importance as the FQS is viewed as Hussmann’s “technical expert”
Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up
Mentor and develop emerging FQS team members in the startup and functionality of Hussmann products
Facilitate/Coordinate Training as required
Provide Peer to Peer Training
Create Training Material as required
Champion employee engagement initiatives
Qualification
Required
Minimum High School Diploma, Technical Degree and/or Bachelor's Degree preferred
A minimum of 7 Refrigeration/HVAC or related industry experience
Must have advanced industry product knowledge; hands on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment
Field project management experience
Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word
Ability to speak effectively before groups of customers or employees of organization
Mobility within work facilities including manufacturing and installation sites
Up to 70% independent travel to manufacturing and customer sites
Preferred
Experience facilitating meetings with cross functional teams
Experience managing complex customer start ups
Manufacturing new product launch/build experience a plus
Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)
Benefits
Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits - Paid time off, stewardship and parental leave.
Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.
Company
Hussmann
Hussmann has provided innovative products, services and solutions for preserving and merchandising fresh foods.
1001-5000 employees
H1B Sponsorship
Hussmann has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (10)
2023 (10)
2022 (10)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2015-12-21Acquired
Leadership Team
Tim Figge
Chief Executive Officer
Recent News
Company data provided by crunchbase