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ITG Communications, LLC · 2 days ago

Billing Manager

Fort Lauderdale, FL

Full-time

Onsite

Senior Level

5+ years exp

ITG Communications, LLC is seeking a Billing Manager responsible for overseeing billing operations and ensuring accurate financial processes. The role involves managing billing for assigned customers, leading collections efforts, and collaborating with teams to improve billing efficiency and customer satisfaction.

Customer ServiceTelecommunicationsWired Telecommunications

Responsibilities

Implement billing processes and oversee consolidation of billing operations for assigned customer accounts or line of business (e.g., Comcast, Fulfilment, etc.) and associated payment centers

Manage monthly financial closing processes including variance analysis, resolution of billing and invoicing related discrepancies to enable accurate financial reports

Run and analyses unbilled reports, ageing analysis and ensure timely invoicing as per customer contracts to enable timely collections

Lead collections efforts through AR aging analysis and customer follow-up to manage the target days sales outstanding (DSO)

Supervise billing clerks and provide guidance on resolution billing issues to ensure accurate revenue recognition

Interact with customers to resolve billing queries and payment issues to proactively manage accounts receivable

Collaborate with Operations teams on billing accuracy and documentation to ensure timely and accurate revenue recognition

Generate and analyses billing performance metrics to enable timely decision making and management intervention leading to improved cash flows from operations

Ensure compliance with customer SOWs and billing requirements

Train and develop team members on billing processes and systems

Provide inputs for billing process improvement, automation to achieve improvement in billing efficiency, customer satisfaction

Qualification

Billing operationsFinancial analysisFUSE systemCustomer relationship managementTeam leadershipTrainingDevelopmentUnderstanding SOWsProblem-solving skills

Required

High school diploma required

5+ years of experience in billing operations

2+ years of supervisory experience

Strong background in customer-specific billing processes

In-depth knowledge of FUSE system and billing processes

Experience with financial analysis and reporting

Understanding of customer SOWs and billing requirements

Familiarity with collection processes

Strong analytical and problem-solving skills

Excellence in customer relationship management

Effective team leadership and development capabilities

Preferred

Associate's degree in business, Finance, or related field

Company

ITG Communications, LLC

Founded in 2013, ITG Communications is a national turnkey infrastructure services provider supporting the broadband, wireless, and utility industries across the United States.

Founded in 2013

Gallatin, Tennessee, USA

5001-10000 employees