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Qualitest · 4 weeks ago

#20953 - Global Client Partner

Santa Clara, CA

Full-time

Hybrid

Director/Executive

$200K/yr - $220K/yr

18+ years exp

Qualitest is a leading AI-powered Quality Engineering Company seeking a Global Client Partner to join their team in the Bay Area, CA. The role involves partnering with large technology clients, managing client engagement, and driving revenue growth while ensuring client satisfaction.

ConsultingEnterprise SoftwareInformation ServicesInformation TechnologyOutsourcingQuality AssuranceSoftwareTest and Measurement

Responsibilities

Resolve customer concerns and requests efficiently

Build, assess and continuously improve account strategies to meet financial and operational targets

Build new client relationships through meetings, presentations, calls, networking, and campaigns

Coach, mentor and guide account managers into building deeper client relationships and solution capability for the individual lines of business that they operate in

Monitor client satisfaction and update strategies when necessary

Create business proposals, solution construct, pricing strategies for clients and management

Negotiate new business contracts with clients

Offer services, IPs, solutions and consultations for clients

Build a global operating model for the client to operate uniformly across regions and provide a cohesive set of services and delivery metrics

Encourage sales among current and new clients within the account

Work across leadership team to design and implement specific GTM initiatives:

Improving customer insights (e.g. win/loss analysis) and competitor insights (e.g. go-to-market strategies and investments)

Refine sales strategy, develop strategic campaigns, build muscle to address growth areas

Identify priority services, target personas

Making the business case for strategic investments to penetrate the addressable market

Optimize best practice playbooks, processes, role definitions:

Account planning and account management (up-sell, cross-sell)

Expand footprint in newer lines of business within client

Collaboration with Centers of Excellence (pre-sales technical experts)

Optimize weekly and monthly revenue management meetings

Prepare materials for monthly business reviews, forecast reviews and margin improvement plans

Qualification

Client relationship managementP&L managementB2B Enterprise SalesStrategic growth planningConsulting experienceData-driven approachNetworking skillsCoachingCommunicationCollaboration skillsMentoring

Required

18-20 years of work experience in managing clients and P&L

Experience working with Technology industry giants and having built prior relationships

Proven expertise in managing and building $75M+ global accounts

Background in B2B Enterprise Sales, large deals ($5M+ individual contracts)

Ideally customized project based deals (not selling a ‘product')

Ideally IT services engagements that have a mix of modern technologies

Experience collaborating closely with B2B sales and delivery teams

Background in consulting

Data-driven approach

Strong communication (verbal and written)

Structured approach to large engagement management (OKRs, milestones, resourcing etc.)

US-based (West Coast – Bay area, Seattle)

Collaborate closely with functions based in India e.g. Marketing, Inside Sales, Centre of Excellence (Technical expertise)

Collaborate with teams in UK / EMEA

Benefits

Support for diversity and inclusion in the workplace

Internal rotation and international mobility opportunities

Clear view of your career and progression with the company

Flexible and casual culture

401k plan where Qualitest will match your contributions

Competitive healthcare benefits

Qualitest will match towards your HSA if you choose to participate

QCraft – our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications

Corporate Wellness Program

Gym membership

Client Referral and Employee Referral Program’s

Qudos platform - You can earn bonuses and spot awards

Qualitest Employee Perks for discounts on anything from travel to electronics