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Kidde Global Solutions · 3 weeks ago

Systems and Solutions Trainer

South Carolina, United States

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $130K/yr

10+ years exp

Kidde Global Solutions is a global technology leader in fire and life safety solutions. The Systems & Solutions Trainer will leverage technical expertise to design and deliver training programs that enhance customer and team capabilities, ensuring effective product use and addressing technical inquiries.

Building MaterialPublic Safety

Responsibilities

Provide consultation and training for new customers, ensuring effective product use and addressing product and technical inquiries

Conduct product demonstrations and presentations to showcase the features and benefits of products

Train customers in the use of Kidde Commercial products and adjacent product lines, ensuring they understand how to maximize their benefits

Assist the sales team in developing proposals, quotes, and technical documentation

Work with product development and product management/marketing to ensure products support customer needs based on VOC meetings

Troubleshoot and resolve technical issues that arise during the sales process

Design and develop technical training programs tailored to organizational needs

Deliver training sessions, workshops, and seminars on technical subjects in a classroom setting

Prepare course materials, presentations, and instructional aids

Evaluate the effectiveness of training programs and make necessary improvements

Offer feedback and guidance to trainees to help them improve their technical and sales skills

Ensure training equipment and resources are available and in good working order

Keep up to date with the latest technological trends and advancements within our industry

Maintain detailed communication of customer interactions, technical issues, and resolutions with the Systems Solutions Training Leader and Regional Sales Teams

Qualification

Fire Alarm SystemsTechnical Training DevelopmentSales SupportLow Voltage SystemsNetworkingCommunication SkillsTechnical ProficiencyProblem-SolvingTeam CollaborationOrganizational Skills

Required

High School Diploma or Equivalent

10+ years of experience with low voltage systems, public address systems, Networking, Communications, and Fire Alarm Systems in the Life Safety Industry

Preferred

Technical Expertise: Strong understanding of fire systems and the technical aspects of the Kidde Commercial family of products and in-depth knowledge of the subjects being taught

Sales Skills: Strong interpersonal and customer relationship skills supported by previous experience and the ability to effectively communicate technical information to non-technical audiences

Communication Skills: Excellent verbal and written communication skills to explain complex concepts clearly. Strong presentation skills with the ability to train on various industry related topics technical know-how

Problem-Solving: Strong analytical and problem-solving skills to tailor training programs for diverse audiences

Team Collaboration: Strong team-oriented, foster teamwork with improved ideas and resolution to problems. Ability to work well within a team and collaborate with other departments. Participate in internal sales meetings to report on partner-facing activities

Organizational Skills: Strong time management and CRM proficiency (e.g.Salesforce)

Technical Proficiency: Advanced skills in Word, Excel, PowerPoint, and web-based applications