Middesk · 16 hours ago
Solutions Architect
San Francisco, CA
Full-time
Hybrid
Senior Level
5+ years expMiddesk is a company that simplifies business identity verification through its innovative platform. The Solutions Architect will manage technical relationships with key customers, ensuring successful onboarding and ongoing performance while collaborating with various internal teams to enhance product direction and customer experience.
Enterprise SoftwareFinTechProperty & Casualty InsuranceProfessional ServicesInformation TechnologyBusiness DevelopmentEnterprise Resource Planning (ERP)Risk Management
Responsibilities
Own the technical relationship for key accounts by acting as the primary technical point of contact and building strong relationships with customer product, engineering, and account management teams
Drive successful onboarding and implementation by partnering with Sales and Customer Success to transition new customers into production, from scoping and integration design to architecture review and go-live
Ensure ongoing reliability and performance by monitoring account health, usage patterns, and key technical metrics, identifying risks early, and coordinating with internal teams to resolve issues quickly
Become a product and domain expert by developing deep expertise in Middesk’s APIs, data products, and verification workflows to guide customers on best practices and new capabilities
Troubleshoot and unblock complex problems by diving into logs, payloads, and data workflows to investigate issues, reproduce edge cases, and partner with Support and Engineering on durable fixes
Advise on architecture and integrations by helping customers design scalable, resilient workflows and integrations that align with their compliance, risk, and operational needs, especially in high-volume or regulated environments
Champion the voice of the customer internally by synthesizing feedback and feature requests and collaborating with Product, Engineering, and Design to influence the roadmap and improve customer experience
Create and maintain technical enablement by contributing to documentation, implementation guides, runbooks, and reusable assets that help customers and internal teams move faster and more confidently
Qualification
Required
5+ years in a customer-facing technical role such as Solutions Architect, Technical Account Manager, Solutions Engineer, Customer Engineer, Implementation Engineer, or similar
Experience supporting B2B SaaS products with API-first or data-centric integrations
Strong familiarity with APIs, data workflows, and SQL—you're comfortable reading and debugging requests/responses, exploring data, and collaborating closely with engineering teams
Proven track record working with mid-market and enterprise customers, ideally including fintechs, financial institutions, or other regulated companies with complex integrations
Comfortable owning a portfolio of accounts—prioritizing effectively, context-switching across customers, and managing multiple projects at once
Excellent communicator who can translate between technical details and business impact for different audiences (engineers, product managers, risk/compliance, and executives)
Problem solver with a bias toward action—you're motivated by digging into ambiguous issues, finding root causes, and driving them to resolution
Preferred
Familiarity with identity verification, fraud, compliance, or onboarding workflows in regulated industries (e.g. banking, fintech, insurance)
Early-stage startup experience owning documentation, cross-team enablement, and customer education
Company
Middesk
Middesk is an identity platform that automates business verification and underwrites decisions.
51-200 employees
H1B Sponsorship
Middesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2022 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$77MKey Investors
Canapi Ventures,Insight PartnersSequoia CapitalAccel
2022-06-09Series B· $57M
2021-03-24Series A· $16M
2019-09-12Seed· $4M
Leadership Team
Kyle Mack
CEO and Co-founder
Recent News
2025-12-29
Company data provided by crunchbase