Dexcom · 2 weeks ago
Sr Lead Patient Support Services Analyst
United States
Full-time
Onsite
Senior Level, Lead/Staff
$135K/yr - $225K/yr
13+ years expDexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM), dedicated to improving human health. The Sr Lead Patient Support Services Analyst will be responsible for understanding the pharmacy and medical patient and provider journey, driving business growth through impactful programs, analyzing data, and collaborating with cross-functional partners to enhance patient support services.
DiabetesHealth DiagnosticsMedical DeviceSensor
Responsibilities
You collaborate across teams to compile, enhance, and analyze key metrics that shape the effectiveness of Dexcom’s Patient Support Services programs
You manage case activity and program escalations, tracking issues end-to-end, identifying lessons learned, and driving timely updates and improvements
You track KPIs and interpret data trends, producing clear dashboards, PowerPoint decks, and reports that inform business reviews and guide decision-making
You maintain and refine Business Rules, process maps, scripts, and program documentation, ensuring content is accurate, current, and aligned with evolving program needs
You coordinate updates across tools and technologies—including Tableau, Excel, Smartsheet, Lucidchart, and partner systems—to support reporting, insights, and program operations
You review escalations, feedback, call recordings, and field reports to identify opportunities for process improvement and enhance patient and provider experience
Qualification
Required
Typically requires a Bachelor's degree and a minimum of 13+ years of related experience
At this level a graduate degree may be expected with 6 years of related experience
Strong analytical skills and confidence working with tools like Tableau, Excel, Smartsheet, Lucidchart, and PowerPoint to turn complex data into clear insights
Proven experience managing external vendors and cross-functional partners, ensuring alignment, accountability, and smooth execution of program goals
Proactive self-starter who thrives in fast-paced, high-growth environments and can balance multiple initiatives with ease
Talent for identifying process gaps and recommending improvements, using customer feedback, escalations, and data trends to drive continuous enhancement
Effective communication skills to bridge the gap between customer needs and business strategy
Keen eye for detail, enabling maintenance of accurate, up-to-date content across Business Rules, program documentation, dashboards, and training materials
Collaborative mindset, working seamlessly across internal teams and external partners to advance patient and provider experience initiatives
Adaptability and comfort with ambiguity to navigate changing priorities while delivering high-quality work across multiple programs
Benefits
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
Company
Dexcom
Dexcom develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management.
10001+ employees
H1B Sponsorship
Dexcom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (41)
2023 (67)
2022 (75)
2021 (49)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
$2.16BKey Investors
RWI Group
2023-05-02Post Ipo Debt· $1B
2020-05-12Post Ipo Debt
2018-11-01Post Ipo Equity· $750M
Leadership Team
Jacob Leach
Chief Operating Officer
Matt Dolan
Executive Vice President, Strategy, Corporate Development & Dexcom Labs
Recent News
San Diego Union-Tribune
2026-01-08
The Motley Fool
2025-12-30
Company data provided by crunchbase