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WNB Financial, N.A. · 2 months ago

Deposit Operations Specialist I

Winona,MN,US

Full-time

Onsite

Entry Level

1+ years exp

WNB Financial, N.A. is seeking a Deposit Operations Specialist I to support clients over the phone and perform back office tasks in a fast-paced environment. The role involves verifying new accounts, maintaining deposit accounts, and providing client support while ensuring accuracy and confidentiality of information.

BankingFinancial Services

Responsibilities

Provides client support over the phone to address and resolve customer inquiries

Provides client support for all account access devices offered by the Bank

Assists with fraud education for clients

Reviews closed account report daily to ensure that related products are closed

Verifies the accuracy of all new deposit accounts, ATM/Debit cards, telephone transfers, new and deleted stop payments, and deposit and CIF maintenance according to set procedures

Indexes signature cards, account maintenance, and other account documentation into Synergy

Completes external account verification requests

Backs up Deposit Operations Department coworkers as assigned

Serves on Bank committees as needed

Other job related duties necessary to carry out the responsibilities of this position

Participates in internal and external training and development opportunities as required

Qualification

Customer ServiceTechnical AbilityVerbal CommunicationWritten CommunicationProblem SolvingOrganization SkillsMathematical SkillsAttention to DetailConfidentiality

Required

A High school diploma or equivalent with emphasis on business related coursework required

A minimum of 1+ years customer service experience required

Must possess courteous and professional customer service attitude

Excellent verbal and strong written communication skills for interacting professionally with clients (both pleasant and difficult situations) and relating to other co-workers

Ability to maintain the integrity of highly confidential client and Bank information

Must possess technical ability to input and retrieve computerized information

Strong organization skills

Basic mathematical skills (add, subtract, multiply, divide, fractions, percents, decimals)

Legible handwriting

Effective problem solving and research skills

Must possess ability to deal effectively with time pressures and stress that can change hourly depending on level of client activity