Apply on Employer Site

PrimeRx.io · 5 months ago

Enterprise Specialist of Implementation

Uniondale, NY

Full-time

Hybrid

Mid Level

PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions. The Enterprise Specialist of Implementation is responsible for ensuring a seamless onboarding experience for pharmacies, providing training, troubleshooting issues, and managing projects effectively.

Information TechnologySoftwareSoftware Engineering

Responsibilities

Adhere to PrimeRx guidelines and assist pharmacies partnering with PrimeRx in following the correct procedures, including Conversions Pharmacy Setups, New Pharmacy Setups, Add-Ons and Data Merging (for PrimeRx Enterprise and PrimeRx Cloud)

Ensure seamless and efficient Onboarding and Implementation experience for our customers

Provide comprehensive training to pharmacies tailored to the specific modules they have purchased (for PrimeRx Enterprise and PrimeRx Cloud Modules)

Troubleshoot technical and operational issues as they arise for PrimeRx Enterprise and PrimeRx Cloud Products and Services

Deliver exceptional customer support services, ensuring client satisfaction

Stay current with new features, product enhancements, and changes in relevant laws and regulations, maintaining up-to-date knowledge to assist clients better

Project Planning & Scheduling: Develop comprehensive project plans, timelines, dependencies, and resource allocation to ensure efficiency

Team Leadership & Task Delegation: Lead, inspire, and assign tasks to the team based on expertise, fostering a high-performance environment

Communication & Stakeholder Management: Facilitate clear communication, engage stakeholders, manage expectations, and address concerns proactively

Resource & Quality Management: Optimize resource utilization and uphold quality standards for all project deliverables

Problem Solving & Decision Making: Address challenges promptly and make strategic decisions aligned with project and organizational goals

Reporting & Documentation: Provide regular updates, maintain thorough records, and ensure transparency in project progress

Installation & Training: Oversee hardware/software installation and deliver necessary training for seamless adoption

Onsite & Remote Support: Travel to client locations, medical offices, and remote sites for hands-on technical assistance, ensuring professional appearance and camera readiness for virtual support

Flexible Scheduling & Physical Demands: Work flexible hours, including conversions and technical projects; lift and move heavy equipment as needed

Client Interaction & Customer Service: Engage with clients, end users, and employees, providing excellent customer service and maintaining a professional demeanor

Technical Problem-Solving: Address various IT challenges across hardware, software, and networking, requiring adaptability and continuous skill development

Independent Work & Proactive Approach: Manage tasks autonomously, stay self-motivated, and take a proactive approach to troubleshooting and learning

Documentation & Reporting: Maintain accurate records of onsite visits, issues, and solutions for reference and compliance

Secure Access & Remote Collaboration: Utilize VPNs and remote communication tools to securely access corporate systems and collaborate effectively

Qualification

Hardware proficiencySoftware proficiencyInstallation experienceTroubleshooting skillsPharmacy Technician certification

Required

Minimum High School diploma or College degree required

Proficiency in both hardware and software, with experience in installation, troubleshooting, and providing user support

Preferred

Pharmacy Technician certification preferred

Benefits

Refreshments & Dining- HQ

Medical Insurance

Dental Insurance

Vision Insurance

401k safe harbor plan, match up to 4%

HSA/FSA/Commuter

Paid STD/Life

Employee discount program

Employee assistance program

Spring Health - mental well-being program

Paid Prenatal Leave

Company

PrimeRx.io

As pharmacists play an increasingly important role in patient care, the need has never been greater for technology-based solutions that add efficiency to operations and facilitate pharmacist-patient interactions.

Founded in 1991