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FreedomCare · 2 days ago

Onboarding Specialist I (St.Charles, MO / Hybrid)

Springfield, MO

Full-time

Hybrid

Entry Level

$18/hr - $22/hr

1+ years exp

FreedomCare is a healthcare company focused on revolutionizing home care delivery. They are seeking an Onboarding Specialist I to assist patients and caregivers in enrolling in the Consumer Directed Services (CDS) program and ensuring they understand its features and benefits.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Work with patients' chosen caregivers to guide them in submitting all required work and medical documentation, documentation for tax applications, background checks, and supported employment verification

Schedule and conduct remote orientations with patients and caregivers

Occasional in-home orientations may be required

Submit all tax applications to the proper agencies

Complete any required follow-up to complete the process

Complete background checks and follow up as needed according to the results

Communicate and facilitate this process to the point of enrollment complete

Adhere to a revolving monthly client service and compliance standard

Effectively input and update the case file and account data within our Salesforce CRM tool

Manage your call dashboards and reporting to assist in managing assignments

Qualification

Customer Service ExperienceSalesforce CRMMultitaskingAttention to DetailMedicaid ExperienceBilingual SpanishEffective CommunicationTime Management

Required

At least 1 year of previous experience in a fast-paced customer service role

Proven Exceptional Customer Service experience

Experience in high-volume inbound and outbound call environment

Strong customer focus and adaptability to different personality type

Ability to multitask, set priorities and manage time effectively

Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns

Must have poise and patience when dealing with customers

Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone

Attention to detail and data accuracy

Ability to meet and/or exceed weekly targets or metrics

Excellent communication (written and verbal) and organization skills

Effective time management, prioritization and multitasking skills

Proactive with a commitment to excellence in your work

Flexibility and openness as the role and responsibilities may change and or evolve as we grow

Previous experience managing multiple schedules

Preferred

Bilingual Spanish or other languages, preferred

2 years of Salesforce experience

2 years of Medicaid experience in a homecare agency environment

Benefits

Competitive compensation

Medical benefits

Retirement plans

Wellness programs

Fun company events

Ongoing learning opportunities

Company

FreedomCare

As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness

Founded in 2015

New Hyde Park, New York, USA

501-1000 employees

https://freedomcareny.com

H1B Sponsorship

FreedomCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (1)