IBM Accelalpha · 1 day ago
Managed Services Financial Consultant
United States
Full-time
Remote
Senior Level, Lead/Staff
$160K/yr - $180K/yr
10+ years expIBM Accelalpha is a consulting firm that collaborates with clients globally to enhance their hybrid cloud and AI journeys. The Managed Services Financial Consultant role involves leading managed services activities, providing Oracle Cloud Financials support, and ensuring client satisfaction through effective communication and issue resolution.
Business DevelopmentConsultingInformation Technology
Hiring Manager
Patricia Hamilton
Responsibilities
Serve as primary point-of-contact for assigned clients to ensure engagement and act as the liaison between the client, sales, resources, and other team members within Managed Services
Provide day-to-day Oracle application support for assigned clients. Be hands-on with client ticket resolution
Work directly with clients to ensure that all tickets and requests are properly addressed, assessed, prioritized, and worked through to completion. Ensure services are performed to the agreed to SLAs
Drive issue resolution as required. Investigated problems and issues that have been raised, pulling in other resources from the Managed Services team or Delivery if needed
Assist with transitioning clients into Managed Services post implementation go-lives and newly signed clients
Identify, manage and communicate issues and risks, escalating as required to Senior Management
Understand client needs and proactively make suggestions that will improve customer satisfaction
Qualification
Required
Bachelor's degree in business, marketing, or a related field
5+ Cloud implementation cycles
Minimum of 10 years experience with Oracle ERP, with at least 5-7 years within Oracle Cloud
Hands-on and demonstrable experience and knowledge of Oracle Cloud Financials is a must
Experience with other areas of Oracle Cloud ERP a nice to have
Experience with end-to-end Oracle Cloud ERP implementations – configuring, implementing and troubleshooting, upgrading and support
Preferred
Ability to maintain performance and take a leadership role during times of crisis e.g. SEV1 tickets
Experience working within a consultancy/systems integrator a bonus
Committed team player who is willing to share, learn and support fellow team members
Ability to be proactive and take initiative
Company
IBM Accelalpha
Oracle Cloud Consulting Services At IBM Accelalpha, we are experts at implementing, integrating, and managing Oracle Cloud Applications.
10001+ employees
H1B Sponsorship
IBM Accelalpha has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (35)
2023 (28)
2022 (38)
2021 (17)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Graycliff Partners
2022-08-01Acquired
2020-04-21Private Equity
Leadership Team
Tim Hatsukari
Chief Financial Officer
Alfonso Ibanez
Partner
Recent News
PR Newswire
2024-01-21
2022-08-05
Company data provided by crunchbase