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Holman · 20 hours ago

License & Compliance Support Coordinator- Comm Group

Mount Laurel, NJ

Full-time

Onsite

Entry, Mid Level

$27.12/hr - $38.64/hr

2+ years exp

Holman is a family-owned, global automotive services organization dedicated to delivering exceptional customer experiences. The License & Compliance Support Coordinator will monitor workflow, analyze client documents for compliance, and collaborate with partners to ensure licensing systems are up to date.

AutomotiveSales Automation

Responsibilities

Monitors work flow and acts as a short term back up to administrators or fellow support coordinators' duties

Analyze & prepare client documents for licensing/reporting compliance recommendations

Update and maintain system parameters in multiple platforms (LCRC, ACERTUS System, ATLAS, etc.) requirements

Collaborate with internal and external partners to ensure licensing systems and pre-requisites are up to date with the most recent State and County guidance

Ability to think critically and understand strategic goals

Works closely with clients that have special requirements

Handles inquires and researches challenges associated licensing

Acts as a liaison between customers and various ARI departments

Assist with training new and existing employees and assists co-workers with questions

Communicate state specific licensing requirements and DMV information to internal and external clients in a way that is easy for them to comprehend and action on

Troubleshoot delays in licensing and communicate with the appropriate internal team(s) to resolve and roadblocks

Analyze data and identify licensing trends to proactively resolve potential licensing concerns

Review daily reporting to manage workflow of the team and ensure timely submission of events

Responsible for communicating directly with clients via phone, email, and CRM tools

Oversee and respond to licensing status requests

Performs all other duties and special projects as assigned