Resmed · 1 month ago
Research Recruiter (CX)
United States
Full-time
Remote
Entry, Mid Level
$88K/yr - $103K/yrResMed is a company focused on improving the quality of life for people with sleep apnea and other chronic respiratory conditions. The Research Recruiter in the CX Ops team is responsible for coordinating and organizing participant recruitment for user research, ensuring that studies run smoothly and ethically. This role involves managing logistics, participant communication, and compliance to support the research process effectively.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Attend study kick-offs and create recruitment plans, screeners and communication templates
Manage Asana cards, Rally updates, participant lists and all study-related logistics
Handle participant communication end-to-end: invitations, reminders, follow-ups and support
Forecast recruitment bandwidth and help allocate studies fairly across recruiters (Ops strategy)
Provide in-session monitoring or backup facilitation when needed, including participant tech set-up and troubleshooting
Manage consent forms, attendance tracking and Participant Sheets (p.1, In-Session & Post-Session Support)
Upload participant notes, videos and documentation to the right folders
Manage study incentive payments within Fair Market Value (FMV) rules
Track budgets, approvals and reporting
File NDAs and consent forms, ensuring everything meets Legal and Privacy requirements
Assist in maintaining and grow participant panels, ensuring we have the right mix of demographics and conditions
Track panel engagement, forecast usage, and support demand planning with Research Leads
Keep recruitment templates, lists and SOPs updated
Manage access to tools like Asana, Rally, SharePoint, Confluence and Jira
Coordinate vendor onboarding, SOWs, POs and Accounts Payable submissions
Troubleshoot tool issues and maintain documentation and FAQs
Open and track myIT tickets for access and system support
Update all recruitment and session metrics
Support monthly and yearly reporting across studies, budgets, and participant engagement
Spot trends and advise CX Ops & Research Leads on improvements or risks
Qualification
Required
Experience in research operations, participant recruiting, project coordination or similar
Strong organizational and multitasking skills
Familiarity with Asana, Jira, Confluence, SharePoint or similar tools
Clear communication skills - written and verbal
Comfort navigating Legal, Privacy and Procurement processes
An interest in UX research, human behavior or health technology
Benefits
Comprehensive medical
Vision
Dental
Life
AD&D
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Flexible Time Off (FTO)
11 paid holidays plus 3 floating days
14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
Company
Resmed
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.
Founded in 1989
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael "Mick" Farrell
Chief Executive Officer
Sanjay Kumar
Chief Technology Officer - ResMed SaaS
Recent News
2024-04-28
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