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PSEG · 1 month ago

Product Manager - Central Sales & Service

Springfield, NJ

Full-time

Hybrid

Senior Level, Lead/Staff

$105K/yr - $166K/yr

8+ years exp

PSEG is one of the country’s largest energy companies, seeking a Product Manager to oversee the Outdoor Lighting and Unmetered Service teams. This role involves managing operations, interacting with customers to provide solutions, and ensuring compliance while identifying opportunities for growth and improvement.

EnergyEnergy EfficiencySharing EconomySolar

No H1B

U.S. Citizen Only

Responsibilities

Manage day to day operations of direct reports as well as contractors. This is done through weekly team meetings, one on one discussions and individualized performance dashboards to track key metrics such as LD closure rate, LD sales rate, number of products sold per transaction, accuracy rate, backlog, revenue generated and percent closed within 60 days

Collaborate with direct reports on establishing and tracking performance and development goals

Develop and maintain reporting and analytical tools to monitor departmental performance. Utilize spreadsheets, scorecards and SharePoint for performance reporting and tracking, identify trends, share analysis and recommendations and develop mitigation plans as necessary. Also, review and revise process and procedure documents to ensure compliance. Identify process improvement opportunities, and lead or participate on improvement teams

Routine interface with customers including businesses and municipalities to serve as an SME for lighting inquiries. This includes performing field visits as needed to conduct a site assessment, as well as the ability to demonstrate professionalism and expertise when communicating with customers

Demonstrate a strong understanding of Tariff rules, rate structure and the ability to navigate key systems/applications in order to respond to customer inquiries

Continuously review product offerings to remove obsolete and defective products, and identify new and innovative products

Collaborate with our key manufacturers to mitigate supply chain impacts and also provide feedback on product performance

Work with our rates and regulatory team to maintain compliance of all product offerings, asset management team for product appraisal and the billing team to ensure products are accurately billed

Respond to and resolve all escalated customer issues including BPU and Executive complaints. Participate in root cause analysis to determine cause of complaint, and develop preventative measures to avoid future complaints. Coordinate closely with internal business partners such as electric, billing, RPA, administrative support team etc. to seek resolution and share root cause findings

Qualification

Microsoft applicationsDepartment of Energy regulationLeadership skillsProject management techniquesPerformance managementPeople developmentField construction experienceSAP/CRM/BW/SAP DWMSGISEffective communication