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Ayuda · 1 month ago

MD Intake Specialist/Office Manager

Silver Spring, MD

Full-time

Hybrid

Entry, Mid Level

$56K/yr - $64K/yr

2+ years exp

Ayuda is a nonprofit organization dedicated to providing legal, social, and language access services to low-income immigrants in the Washington, DC metropolitan area. The MD Intake Specialist/Office Manager will serve as the first point of contact for clients, manage office operations, and support the Director of Operations with safety and security issues.

Non Profit

Responsibilities

Serve as the first point of contact for clients and visitors, providing a welcoming and trauma-informed experience

Conduct initial screenings and conflict checks, and enter client information into our databases (primarily LegalServer)

Schedule clients in accordance with various grant rules and consult requirements

Provide and track referrals to outside service providers

Open the office each morning and ensure that the office is ready and welcoming for clients

Serve as the primary office manager and guide the staff to keep the office organized and tidy

Act as the first line of defense on building and maintenance issues

Collaborate with the Director to maintain and improve security practices and protocols

Provide on-the-ground support to the Director of Operations for safety and security issues

Support office operations, including mail processing and supply management

Manage financial processes: generate invoices in Sage Intacct, process payments, issue receipts, create semi-monthly deposits, and support reconciliation between IOLTA and operating accounts

Set up and administer client payment plans

(With strong performance) supervise interns and volunteers

Qualification

Customer service skillsVulnerable populationsFluency in SpanishEnglishProficient in Microsoft OfficeData entry accuracyProfessionalismDiscretionMulti-tasking abilitiesWritten communicationVerbal communicationConfidentialityTeam collaborationTime managementDetail-orientedAdaptability

Required

Must be legally able to work in the United States and maintain proper work authorization throughout employment

Must be able to meet the physical requirements of the position presented in a general office environment

Satisfactory results from a background check to include criminal history and a search of the employee's name against a national registry of sex offenders

Written and spoken fluency in Spanish and English is required

High School diploma or GED

Experience working with vulnerable populations like low-income immigrants. At least 2 years of professional experience is preferred; volunteer and internship experience can be included

Proficient in Microsoft Office

Excellent customer service skills

Excellent written and verbal communications skills

Professionalism with both internal and external customers

Discretion and ability to maintain confidentiality, preferably with demonstrated understanding of ethics of sharing information

Ability to communicate effectively with a variety of people, both internal and external. This includes communicating compassionately and effectively with survivors of violence and trafficking

Ability to work collaboratively in a team environment

Successful working in a fast-paced environment

Self-starter with excellent ability to manage your own time and work independently

Detail-oriented and able to enter data accurately and consistently

Ability to complete a variety of responsibilities within assigned deadlines

Ability to adapt to changing priorities

Strong multi-tasking abilities

Preferred

At least 2 years of professional experience is preferred; volunteer and internship experience can be included

Benefits

Platinum-level medical insurance plan 100% employer-paid

Dental and vision insurance 100% employer paid

Long-term disability insurance 100% employer paid

Life and AD&D insurance 100% employer paid

Pre-tax 401(k) with Employer match on first 3% of salary

Vacation Days: 21 days per year until year 3, 27 per year in years 3-7 and 33 days per year after 7 years of employment. Employees begin with 3 days of vacation leave.

New employees begin with 5 days of Health & Wellness (sick) leave and accrue an additional 5 hours per pay period plus emergency medical leave up to 12 weeks per year

12 weeks paid parental leave

24 days paid holidays and staff wellness days, including Winter Break the last week of the year

Job-related professional development fees (including annual state bar dues and professional memberships)

Flexible work schedules

Employees with federal student loan debt may be eligible to apply for Public Service Loan Forgiveness through the Department of Education.