InfoHedge Technologies LLC · 1 month ago
Client Support Engineer
Cleveland, OH
Full-time
Onsite
Senior Level
5+ years expInfoHedge Technologies LLC is a technology outsourcing provider specializing in transforming technology for small and mid-market organizations. The Client Support Engineer role focuses on providing technical hardware, software, and connectivity problem resolution for client computers and users, ensuring effective communication of solutions and assisting in end-user training.
Financial ServicesHedge FundsInformation Technology
Responsibilities
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively
Provides one-on-one end-user problem resolution for client (PC) software and connectivity
Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed
Acts as remote hands for engineering staff onsite as needed
Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles
Provides assistance to Tier 2-3 staff with problem research and documentation
Qualification
Required
5+ years providing end-user support for current PC desktop and application software
5+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment
2+ years providing support for an enterprise level userbase in either the legal or financial services industry
Must be able to sit for prolonged periods of time in front of a computer
Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking
Must have excellent written and oral communication skills
Company
InfoHedge Technologies LLC
InfoHedge Technologies is a premier Infrastructure-as-a-Service (“IaaS”) Managed Service Provider (“MSP”) to financial services community.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-07-11Acquired
Company data provided by crunchbase