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Heritage Grocers Group · 3 weeks ago

Workers Compensation Claims Manager

Ontario, CA

Full-time

Onsite

Mid, Senior Level

$95K/yr - $103K/yr

2+ years exp

Heritage Grocers Group is a company defined by shared values of integrity, respect, and collaboration. They are seeking a Workers Compensation Claims Manager to assist in developing a claims management strategy, mitigating risk, and managing daily activities related to workers' compensation claims.

Consumer GoodsGroceryRetail

Hiring Manager

Marissa Rodriguez

Responsibilities

Manage and administrate employee incident reports for work-related injuries. Ensure all reports are accurate and reported on time to the policy year insurance carrier

Work directly with various insurance brokers, carriers, adjusters, and defense counsel to investigate and evaluate claims and ensure all documentation was provided

Receive, investigate, and respond to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action

Develop various reports to analyze customer incident trends and recommend preventive measures and corrective actions

Conduct claims investigations and analyzes risk management claims information to identify significant hazards and loss trends; identifies and recommends preventive measures and corrective actions

Coordinate with staff, executive management, and/or legal counsel to resolve conflicts related to claim management issues

Serve as Heritage Grocers Group business units' representative at court hearings, court appearances, depositions, and monitors subpoena processes

Monitor insurance premiums on an annual basis to make recommendations on appropriate level of insurance

Upon notification of HGG business units' property damaged by a third party, work with police and appropriate facilities or program staff to process claim, recover losses from third party's insurance provider or directly from third party. If unsuccessful, files a claim in Small Claims Court in coordination with legal counsel and attends those proceedings as scheduled by the courts

Work with procurement staff to monitor contract insurance compliance and work with third party administrator and insurance broker regarding claims, insurance compliance and insurance concerns

Attend and represent depositions and mediations for workers compensation cases and work with defense counsels on deposition cases

Correspond to all workers' compensation case emails, including answers to summons and complaints, etc

Manage, direct the work, and train the Workers' Compensation Claims Specialist(s) team

Perform all other duties as assigned

Qualification

Claims Handling CertificateWorkers' Compensation Claim HandlingAnalytical SkillsNegotiation SkillsCommunication SkillsMulti-taskingCustomer Service OrientationTyping ProficiencyOrganization Skills

Required

Claims Handling Certificate, bachelor's degree preferred

Minimum 2 to 5 years of investigation duties, workers' compensation claim handling for claims evaluation

Strong analytical skills

Negotiation skills

Strong communication skills

Ability to multi-task and adapt to a changing environment

Strong organization and time management skills

Experience in a work environment that required collaboration across work groups

Ability to effectively present information to manager, claimants, and customers

Proficiency in typing required

Good written (grammar and punctuation) and verbal communication skills, including the ability to communicate effectively (written and verbal) with outside contacts

Customer service oriented, organization skills, and detail oriented