Client Services Manager - Theaters and Residencies jobs in United States
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AXS ยท 6 hours ago

Client Services Manager - Theaters and Residencies

positionLos Angeles, California
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$61K/yr - $80K/yr
date4+ years exp

AXS is a company that connects fans with artists and teams they love, selling millions of tickets to various events. The Client Services Manager will manage relationships with venue clients, supervise a team providing support for ticketing managers, and ensure high-quality service and technical support for event configuration and inquiries.

Media and Entertainment
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Responsibilities

Partners with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges
Provides expertise on all products/services, remaining current with all new releases
Assists with event and promotion configuration for full-service clients
Recognizes critical issues when responding to support and service requests from client venues
Configures, tracks, and reports on work and client interactions to ensure consistent, high-quality service
Troubleshoots and resolves or escalates technical support issues

Qualification

Event programming expertiseCustomer service leadershipTechnical support troubleshootingClient relationship managementCollaborationTeamworkProblem solvingDecision making

Required

High School Diploma or its equivalency (BA/BS Degree Preferred)
2-4 years Experiencing in leading a high-functioning customer service team
4-6 years Live event ticketing and event programming experience
Advanced event programming expertise across multiple venue/event types
Leadership, coaching, and personnel management skills
Committed to collaboration and teamwork
Ability to problem solve and decision making in a high-pressure environment

Benefits

Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings

Company

AXS

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AXS is a company whose core values reflect a culture that celebrates individual differences and respect of one another.
dateFounded in 2010
location
Los Angeles, California, USA
people-size201-500 employees
web-link
https://www.axs.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2019-09-19Acquired

Leadership Team

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Bryan Perez
CEO
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Alex Hazboun
Chief Technology Officer
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Recent News

Hypebot
What Is Tickets For Good?
2025-12-30
Sports Business Journal
LA28 to open ticketing registration in January
2025-12-16
Cyprus Mail
LA28 to open ticket draw on Jan. 14 with seats from $28
2025-12-16
Company data provided by crunchbase