Southern States Toyotalift · 1 day ago
Parts Director
Tampa, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expSouthern States Material Handling is a leader in the material handling industry specializing in equipment solutions. The Parts Director will oversee all aspects of parts operations, develop strategies for inventory management, and ensure exceptional customer service processes are in place.
LogisticsTransportation
Hiring Manager
Julie DeGrie
Responsibilities
Oversee all aspects of SSMH’s parts operations, including inventory management, staff, purchasing, distribution, and customer service
Develop strategic plans to improve parts management processes and achieve company goals
Develop and execute comprehensive parts management strategies aligned with company objectives, including inventory optimization, supplier relationships, and cost reduction initiatives
Develop, manage, and provide oversight and direction of the overall parts capabilities and inventory to ensure proper size, organization, and distribution methods are in place to support our customers
Develop and integrate all parts related policy and processes into the branches’ daily operations
Develop parts related syllabi and courseware in support of SSMH's training capabilities
Develop all parts related metrics and performance indicators, and in coordination with the Director of Operations, publish to the enterprise, accordingly
Ensure exceptional customer service processes regarding parts inquiries, orders, returns, and technical support are built into the functional day-to-day operations of branch parts departments
Establish key performance indicators (KPIs) for parts operations personnel and regularly review performance metrics to identify areas for improvement
Developing and implementing training programs to enhance product knowledge and customer service skills
Develop and train Parts managers to address customer inquiries regarding parts availability, pricing, and compatibility
Develop and maintain relationships with all SSMH: Service and Parts Associates, Operations Managers, Solution Leaders, and Rental coordinators, Manufactures and vendors, and Corporate support staff
Integrate SSMH's operational capability with SSMH's Solutions, Rental and Used Equipment capabilities
Develop and foster a culture of continuous improvement and high performance within the Parts personnel
Monitor parts inventory levels across all locations to minimize excess inventory, utilize forecasting tools and data analysis to optimize stock levels and identify slow-moving parts
Manage special orders and ensure timely delivery of required parts according to Toyota and Raymond processes
Foster collaboration with the service department to ensure smooth parts ordering and delivery for repair jobs
Analyze sales data to identify trends and opportunities for improvement
Streamlining processes to minimize errors and optimize parts handling
Ensure adherence to all relevant regulations and industry standards regarding parts handling, storage, and quality control
Develop and manage the parts department budget, tracking expenses and identifying cost-saving opportunities
Resolve customer complaints and ensure customer satisfaction
Stay updated on industry trends and new technologies related to parts procurement and management
Provide subject matter expertise support to management to improve efficiency, effectiveness, and profitability of all parts-related matters
Fulfill leadership-required administrative duties for all reporting personnel. These may include, but are not limited to, timecard reviews, annual reviews, counseling sessions, PCRs, one-on-ones, audits, tracking, scheduling and performance reviews
Provide dotted line management to associates working with parts who report directly through branches as needed, providing expertise and support, collaborating with managers for recruitment, KPIs, and performance management
Ensure that knowledge and capability to execute for critical tasks exists in duplication across all teams that are supported so that coverage can be provided when absence of key personnel arises
Qualification
Required
Deep understanding of the parts management process within the material handling industry preferred
Proven ability to lead and motivate teams, build consensus, and drive results
Proven experience making informed decisions regarding inventory management
Proven ability to perform well under pressure and understand the fluctuating needs for various replacement parts
Bachelor's degree in business, supply chain management, or a related field or combination of 5-7 years of education and experience
Minimum of 5-10 years of experience in parts management, with progressively increasing responsibility
Proven track record of successfully managing parts operations and achieving cost-efficiency goals
Strong analytical skills to interpret data, identify trends, and make informed decisions regarding inventory management and purchasing
Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, suppliers, and customers
Proficiency with ERP systems, inventory management software, and data analysis tools
Strong understanding of material handling, automotive parts, systems, and components preferred
Excellent MS Office experience with Word, Excel, and Outlook
Excellent customer service skills
Strong initiative, self-starting, and goal-oriented mindset
Ability to apply critical thinking and problem-solving skills in task orientated environment
Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
Excellent verbal and written communication skills
Strong understanding of financial principles to manage budgets, cost analysis, and profitability
Ability to motivate and manage a team, delegate tasks, and foster a positive work environment
Solid understanding of budgeting, cost controls, and profitability metrics
Familiarity with parts management systems and inventory software
Preferred
Deep understanding of the parts management process within the material handling industry preferred
Strong understanding of material handling, automotive parts, systems, and components preferred
Bachelor's degree in business, supply chain management, or a related field or combination of 5-7 years of education and experience strongly preferred
Benefits
401(k) with company matching
Dental insurance
Health insurance
Vision Insurance
PTO and Vacation
Paid Holidays
Flexible Spending Account
Life Insurance
Tuition Reimbursement
Company
Southern States Toyotalift
Southern States TOYOTAlift is a transportation company offering forklifts and lift trucks.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
William Finerty
Director and CEO of Board, Souther States Material Handling
Delano Gordon
VP Technology/CIO
Recent News
Seattle TechFlash
2025-08-13
2025-03-31
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