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CSC · 18 hours ago

Associate Client Service Representative

Wilmington, DE

Full-time

Onsite

New Grad, Entry Level

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. They are seeking an Associate Client Service Representative to build relationships with clients, fulfill requests, and provide excellent customer service in a professional business-to-business environment.

ConsultingLegal

Hiring Manager

Saray Lopez

Responsibilities

Build relationships with our clients to better understand their unique needs and concerns

Fulfill requests and answer questions for internal and external customers

Respond promptly to customer inquiries via phone or electronically

Provide excellent customer service to both internal and external clients

Organize the workflow to meet customers’ time frames and demands

Navigate between multiple databases quickly and accurately

Recommend process improvements where applicable

Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Qualification

Customer service experienceMS Office proficiencySalesforce experienceProblem-solving skillsAgilityMultitasking abilityEffective communicationAttention to detailTime-management skillsFlexibility

Required

Experience working in a customer service or administrative capacity

Energetic self-starter who thrives in a fast-paced, team-oriented environment

Attention to detail and accuracy

Strong prioritization and time-management skills

Flexibility and agility, with the ability to multitask

Problem-solving skills

Strong computer skills and proficiency in MS Office, Word, and Excel

Effective verbal and written communication skills

Preferred

Salesforce experience a plus

Benefits

Paid time off

Medical

Dental

401(k) plans

Annual success-sharing bonuses or commission plans based on individual performance

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899