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American Bureau of Shipping (ABS) · 16 hours ago

Director of Strategic Account Management – Cruise

Fort Lauderdale, FL

Full-time

Hybrid

Director/Executive

10+ years exp

American Bureau of Shipping (ABS) is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. The Director of Strategic Account Management – Cruise is responsible for strengthening ABS’s position within the global cruise market by managing key relationships with major cruise operators and driving strategic growth through integrated solution delivery.

EnergyMarine TransportationNon ProfitRenewable EnergyShipping

Responsibilities

Lead enterprise-level relationship management for a portfolio of high-value strategic accounts, ensuring alignment with client priorities and ABS commercial objectives

Develop and implement comprehensive strategic account plans for cruise clients, including growth strategies, stakeholder engagement, service penetration, and long-term client development

Serve as the primary liaison between client decision-makers and ABS’s internal teams across service lines including class, cybersecurity, sustainability, digital solutions, and risk management

Facilitate cross-organizational collaboration between ABS Consulting and ABS Bureau, ensuring seamless delivery of integrated solutions tailored to cruise operations

Coordinate with Sales Teams to align engagement strategies, reduce duplication of efforts, and promote a unified client experience for cruise accounts

Work with Market Leads and SMEs to bring specialized technical expertise into account strategies and client discussions specific to cruise industry needs

Represent the “Voice of the Client” to inform strategic planning, solution development, sales initiatives, and internal performance reviews

Track and report on KPIs, pipeline velocity, revenue forecasts, and strategic initiatives for assigned accounts

Travel will be required, including regular trips between Fort Lauderdale and Miami, as well as other industry hubs

Qualification

Strategic account managementBusiness developmentStakeholder engagementMaritime sector experienceMicrosoft 365 proficiencyCRM platformsCommunication skillsNegotiation skillsInterpersonal skillsResults-oriented mindset

Required

Bachelor's degree in Business, Engineering, or related field required

Minimum 10 years of experience in strategic account management, business development, or enterprise service delivery, preferably within the cruise or maritime sector

Proven track record managing multimillion-dollar clients and navigating complex stakeholder environments

Strong executive presence with excellent communication, negotiation, and interpersonal skills

Demonstrated ability to drive strategic planning, influence without formal authority, and lead cross-functional teams

Proficiency with Microsoft 365 and CRM platforms (Salesforce, Dynamics, etc.)

Results-oriented mindset with a strong focus on achieving commercial outcomes

Preferred

MBA or technical graduate degree

Deep understanding of ABS services, maritime and energy markets, or critical infrastructure sectors

Benefits

Medical insurance (PPO and HD)

Dental and vision insurance

Health Savings Account (HSA)

Flexible Savings Account (FSA)

Life insurance

Accidental death and dismemberment insurance

Disability leave programs

Parental leave program

Paid holidays

Paid vacation time

Employee Assistance Plan (EAP)

401K plan with a generous company match

Company

American Bureau of Shipping (ABS)

Glassdoor3.7

Since its founding in 1862, ABS has been committed to setting standards for safety and excellence as one of the world’s leading ship classification organizations.

Founded in 1862

Houston, Texas, USA

5001-10000 employees