Southern States Toyotalift · 1 day ago
Service Manager
Greater Orlando
Full-time
Onsite
Mid, Senior Level
2+ years expSouthern States Material Handling is a company specializing in material handling solutions, including equipment rentals and service. They are seeking a capable Service Manager to create and maintain service operations that exceed customer and technician needs while ensuring high-quality service at competitive costs.
LogisticsTransportation
Responsibilities
Support Technicians, service department associates, and branch management
Provide training in all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to
Work to eliminate waste and lost time through training and coaching
Maintain SSMH’s high company standards and ensure that all Technicians are taking care of and protecting the customers’ interests, and living up to our company standards
Give assistance to all team members via phone and in person, as needed
Manage the work in progress reporting – delegate responsibilities as necessary
Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording
Monitor and encourage superior customer communications skills for all service department personnel
Possession of strong communication skills; ability to communicate successfully with a wide variety of individual personality types
Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance
Take initiative in developing new methods and procedures for the service department as required
Assist in technician performance reviews, and complete service team reviews
Ensure all technician timecards are complete and accurate
Monitor return to branch work orders and completed work orders for billing daily
Conduct van inspections after each Technician meeting
Participate in and bring value to all monthly team meetings
Provide the Branch Operations Manager with technical expertise, as needed
Monday through Friday daytime hours
Qualification
Required
Prior company experience as a Road Service Technician or previous Service Manager experience
Proficiency with MS Office including Word, Excel, Outlook
Demonstrate above average time management, organizational, and follow-up skills
Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
Excellent verbal and written communication skills
Positive people management skills
Customer-focused with exceptional customer service skills
High School diploma or GED
Preferred
Windows XP knowledge preferred
Technical school coursework in electrical, mechanical, or automotive field is preferred
2-5 years management or leadership experience preferably in a service environment strongly preferred
Benefits
401(k) with company matching
Dental insurance
Health insurance
Vision Insurance
PTO and Vacation
Paid Holidays
Flexible Spending Account
Life Insurance
Tuition Reimbursement
Company
Southern States Toyotalift
Southern States TOYOTAlift is a transportation company offering forklifts and lift trucks.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
William Finerty
Director and CEO of Board, Souther States Material Handling
Delano Gordon
VP Technology/CIO
Recent News
Seattle TechFlash
2025-08-13
2025-03-31
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