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Zim Corporation · 1 month ago

Student - Resolution Analyst

Virginia Beach, VA

Part-time

Onsite

New Grad

ZIM is a company focused on resolution management, and they are seeking a Resolution Analyst to gather and analyze data to support informed business decisions. The role involves monitoring KPIs, performing quality checks, and assisting management with various projects to enhance team performance.

Information TechnologyInternetiOSMessagingSoftwareTelecommunications

Responsibilities

Gather data from various sources and analyze this data to identify trends, patterns, and insights that can inform business strategies

Monitor key performance indicators (KPIs) and other metrics to track the organization's performance by providing regular updates to management and specialists

Performing Quality Checks on Resolution Cases

Updating weekly and monthly reports

Assisting management with ad hoc projects by tracking project progress, managing timelines, and ensuring that project goals are met

Assisting in the documentation of these projects and the communication for the team to ensure that action items are completed timely

Back up resolution specialists while out by completing cases and monitoring emails

Qualification

Analytical skillsData analysis toolsProficient in EnglishCommunication skillsAttention to detailProblem-solving skillsTeamwork

Required

Must be able to commit to 20-hours per week, on-site at our Virginia Beach location

Looking for systems-oriented student

Strong Analytical skills

Proficient in English language (Speaking, reading and writing)

Strong analytical and problem-solving skills

Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI)

Excellent communication and presentation skills

Ability to work independently and as part of a team

Attention to detail and a high level of accuracy in work

Preferred

Studies in Maritime, Supply Chain or Logistics a plus!

Company

Zim Corporation

Enterprise Data Made Easy The Zim Database creation language and IDE uses the extremely powerful Entity Relationship Architecture and as such enables rapid development of easy to maintain Enterprise Databases.

Founded in 1996