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ExamWorks · 5 hours ago

Site Reliability Engineer (31143)

Woodbury, NY

Full-time

Onsite

Senior Level

5+ years exp

ExamWorks is a leading provider of innovative healthcare services, and they are seeking a Site Reliability Engineer to join their team. This role focuses on supporting the stability, performance, and reliability of production environments through designing resilient infrastructure and implementing proactive monitoring and maintenance practices.

Health CareInsuranceOnline Portals

Responsibilities

Support the availability and performance across all production environments supporting scheduling, reporting, transcription, communication, and related operational workflows

Assist in implementing and maintaining redundancy, backup, failover, and disaster recovery strategies to ensure business continuity

Support hybrid infrastructure (on-prem and cloud), including capacity planning, scalability, configuration consistency, network reliability (LAN/WAN/VPN), firewalls, load balancers, and telephony systems

Implement proactive monitoring, health checks, alerting, and dashboards to identify and address performance issues before they impact users

Participate in incident response and serve as a senior escalation point for system disruptions. Maintain clear communication with IT leadership and business stakeholders during events

Contribute to route cause analysis (RCA) and implement permanent corrective actions to prevent recurrence; track and improve MTTD and MTTR

Maintain operational runbooks, exclamation paths, change logs, architectural documentation, and system diagrams to ensure transparency and operational readiness

Follow established change management processes to ensure production stability, quality control, and auditable deployment practices

Assist with planned maintenance system upgrades, patching, and downtime windows in partnership with operational teams

Collaborate with vendor and carrier relationships to optimize service delivery and reliability

Ensure work aligns with established Information Security to ensure systems meet data privacy, compliance, and audit requirements

Monitor key reliability metrics and ensure alignment with business defined SLAs

Qualification

Site Reliability EngineeringInfrastructure OperationsIncident ResponseSystem AvailabilityCloud InfrastructureNetwork ReliabilityDocumentationCommunication SkillsTeam LeadershipProblem Solving

Required

Minimum 5 years of experience in site reliability, infrastructure operations, or systems engineering roles

Must have deep understanding of system availability, operational continuity, and incident response best practices

Must have proven ability to diagnose and resolve complex, technical issues and drive permanent improvements

Must have strong focus on documentation, process discipline, and reproducibility to ensure control and consistency

Must have exceptional coordination, communication skills across IT, operations, and vendor teams

Must be skilled at translating complex technical issues into clear business terms for stakeholders

Must have ability to manage competing priorities, meet deadlines under pressure, and lead teams through change

Must have commitment to professionalism, confidentiality, and a collaborative work culture

Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time

Ability to read, analyze and interpret common program manuals, and/or licensing and legal contracts and documents

Ability to write clearly and informatively to all required audiences and edit own work for proper spelling and grammar

Ability to respond appropriately and professionally to all inquiries or complaints from staff, regulatory agencies, upper management, and/or members of the business community

Ability to effectively present information one-on-one, in small to large groups, to top management, and/or clients or vendors of the company

Preferred

Bachelor's degree in computer science, IT, or related field preferred

Must have proven success in leading site reliability, or infrastructure operations in high-volume, mission critical environments (healthcare, insurance, logistics, or financial services preferred)