Apply on Employer Site

The Morgan Group · 3 weeks ago

Property Management Systems Support Associate

Houston, TX

Full-time

Onsite

Entry Level

2+ years exp

The Morgan Group is a community-focused organization managing over 70 multifamily properties. They are seeking a Property Management Systems Support Associate to provide tier 1 support for existing software systems, ensuring their efficient operation and assisting with training and implementation processes.

Property DevelopmentProperty ManagementReal Estate

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assist the Director of Implementation and Support Services in all aspects of the existing software including setup, day-to-day operations, troubleshooting and training

Address user questions/concerns as well as ensuring the efficient use of RealPage Leasing & Rents, Yardi and Entrata Core

Ensures on-site property teams comply with RealPage, Yardi and/or Entrata and all other licensed product processes and procedures

Act as the liaison for internal customers, review and escalate PMS support requests to appropriate Support teams

Design training curriculum and agendas to provide continuing education of the software system with regards to new modules and updates

Will be responsible for ensuring the integrity of the data is such that reports pulled and reflect the most up to date information

Review and update current integrations for teams

Understand current state interfaces and uses

Will conduct system reviews and offer insights and guidance on best practices

Assist in implementation of new properties in RealPage, Yardi and Entrata new developments, property acquisitions, dispositions, and transfers of management

Manages new property onboarding process including weekly check-ins with other key team members to ensure project completion

Establish BlueMoon credentials for site

Setup default Lease Contract and configure DocManagement

Complete CRM and Resident Portal custom form and provide training

Grant access to any third-party applications for site and marketplace integrations

Establish Answering Service and Message on Hold

Establish new community with Resident Interface

Qualification

RealPage experienceYardi experienceEntrata experienceProperty management softwareMicrosoft ExcelMicrosoft TeamsMicrosoft 365Analytical skillsCommunication skillsProblem solving skillsAttention to detailWork independently

Required

RealPage, Yardi and Entrata experience, required

Minimum of (2) years' experience with property management software systems

Strong communication skills required

A high school diploma or equivalent is required

Proven experience in the following is required: Strong analytical, problem solving/judgment skills with initiative in completing tasks

High level of attention to detail and accuracy

The ability to operate in a deadline‐driven environment where priorities often change

Ability to work with minimal supervision with high degree of discretion and independent judgement

Some travel required

Preferred

2+ years of experience in property management preferred

Proficient in Microsoft Excel, Microsoft Teams, and Microsoft 365 is preferred

Benefits

Advancement opportunities

Training

Low-cost Medical, Dental, Vision

Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)

Health Savings Account

Voluntary Life Insurance

Long-Term Disability Insurance

Company Paid Life Insurance

Company Paid Short-Term Disability Insurance

401K (Traditional & Roth) with Company Match

Employee Assistance Program

Paid Time Off plans including:

Vacation

Sick

Floating Holiday

Bereavement Leave

Holiday Schedule

Referral Bonus program

Annual Bonus program

Company

The Morgan Group

Morgan Group ("Morgan") is a vertically integrated, 3rd generation family business that invests in multifamily housing through development and acquisitions in high growth US markets.

Founded in 1959

Houston, Texas, USA

501-1000 employees

https://www.morgangroup.com/

H1B Sponsorship

The Morgan Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)