Client Services Manager - Theaters and Residencies - AXS jobs in United States
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AEG · 2 hours ago

Client Services Manager - Theaters and Residencies - AXS

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$61K/yr - $80K/yr
date4+ years exp

AXS is a leading ticketing platform that connects fans with their favorite events and artists. The Client Services Manager will manage relationships with venue clients, supervise a team, and provide top-notch service and support for ticketing managers across iconic venues.

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Responsibilities

Partners with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges
Provides expertise on all products/services, remaining current with all new releases
Assists with event and promotion configuration for full-service clients
Recognizes critical issues when responding to support and service requests from client venues
Configures, tracks, and reports on work and client interactions to ensure consistent, high-quality service
Troubleshoots and resolves or escalates technical support issues

Qualification

Customer service leadershipLive event ticketingEvent programming expertiseTechnical supportPersonnel managementProblem solvingTeam collaboration

Required

High School Diploma or its equivalency
2-4 years Experiencing in leading a high-functioning customer service team
4-6 years Live event ticketing and event programming experience
Advanced event programming expertise across multiple venue/event types
Leadership, coaching, and personnel management skills
Committed to collaboration and teamwork
Ability to problem solve and decision making in a high-pressure environment

Preferred

BA/BS Degree

Benefits

Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings

Company

AEG

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AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
dateFounded in 1994
location
Los Angeles, California, USA
people-size10001+ employees
web-link
http://www.aegworldwide.com

Funding

Current Stage
Late Stage

Leadership Team

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Nick Baker
President & Chief Operating Officer, Global Partnerships
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Russell Silvers
President & Chief Operating Officer, Global Partnerships
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Recent News

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Twilio and AEG Forge New Strategic Partnership Across Ticketing, Sports, and Live Entertainment to Personalize Fan Engagement
2026-01-20
Billboard
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2025-12-15
WebWire
AEG and Marriott Bonvoy Renew Global Partnership, Expanding More Than Decade-Long Alliance Across Music, Sports, Live-Entertainment and Ticketing
2025-11-26
Company data provided by crunchbase