Triumph · 1 day ago
Tier 2 Desktop Support Engineer and End-User Asset Management
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expTriumph is seeking a Level 2 IT Support Engineer to join their Service Desk team, focusing on resolving complex technical issues and mentoring junior staff. The role involves providing high-level support to executive users and collaborating with various teams to enhance IT service delivery.
BankingCommercial LendingFinancial ServicesPayments
Responsibilities
Troubleshoot and resolve complex technical issues across Windows, macOS, and Linux systems
Support Microsoft 365, Exchange Online, Azure AD, VPN, DNS, DHCP, and basic networking
Manage and support endpoints using Intune and JAMF
Deliver white-glove support to C-Suite and executive team members
Serve as a technical escalation point and mentor for Level 1 engineers
Maintain accurate documentation of incidents, fixes, and procedures
Improve ITIL-based processes for incident, problem, and change management
Respond to critical issues as part of an on-call rotation
Collaborate with infrastructure, security, and application teams
Identify and drive opportunities to enhance IT service delivery
Qualification
Required
Bachelor's degree in IT or related field – or equivalent hands-on experience
3+ years in technical support, with at least 2 years at a Tier 2 level
Experience supporting users both in-person and remotely in a corporate environment
Strong knowledge of Active Directory, Group Policy, Exchange Admin Center, Intune, JAMF, Windows 10/11, macOS, and basic networking
Previous experience mentoring or guiding junior team members
Excellent troubleshooting and communication skills
Proven ability to work independently, manage priorities, and stay calm under pressure
Must be able to travel occasionally within a 20-mile radius of our corporate office
Preferred
Familiarity with tools like VMWare Horizon, OKTA, Azure, Slack, Zoom, and SharePoint
Benefits
Medical
Dental
Vision
Paid Time Off
401k
And much more
Company
Triumph
Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network.
1001-5000 employees
H1B Sponsorship
Triumph has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mitchell Lee
EVP, Chief Risk and Compliance Officer
Recent News
GlobeNewswire
2025-12-12
2025-12-11
Company data provided by crunchbase