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ServiceTec · 3 weeks ago

Airport System Support Technician – Level 2

Reno, Nevada, United States

Full-time

Onsite

Mid Level

$65K/yr - $70K/yr

3+ years exp

ServiceTec is the leading independent provider of managed IT services to the aviation industry. They are seeking a Level 2 Airport Systems Support Technician to maintain critical systems at Reno-Tahoe International Airport, ensuring seamless operations and providing exceptional customer service.

Information ServicesInformation Technology

Responsibilities

Maintain the computers and kiosks that passengers and airline agents use to check-in and board their flights as well as the 1,000+ digital information and advertising screens around the terminal, ensuring seamless operations

Inspire, mentor, and support people

Communicate effectively and make decisions with attention to detail

Work in a collaborative team environment and plan time-sensitive tasks

Diagnose and repair computer hardware issues

Provide level 1 or 2 support to a large business or organization (100+ employees)

Support Microsoft Entra ID/Microsoft 365 and understand Active Directory

Ensure compliance with PCI standards in network support

Qualification

MS WindowsComputer hardware diagnosticsMicrosoft 365TCP/IPActive DirectoryTicketing applicationsMicrosoft OfficeCustomer serviceProfessional etiquetteTeam collaborationAttention to detailProblem-solvingTime managementSelf-motivation

Required

Ability to inspire, mentor, and support people

Exceptional communication, attention to detail and decision-making skills

Experience working in a collaborative team environment

Organized and methodical with the ability to plan and prioritize time sensitive tasks

Knowledge of MS Windows and Windows based software required

Thorough knowledge of computer hardware diagnostics and repair required

Must possess excellent verbal and written skills

Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems

Must possess the ability to work in a stressful environment and use professional etiquette when dealing with airport personnel, associated customers, and outside vendors

Experience and proficiency with the following applications and devices: Microsoft Office products, Adobe products, IP Phones, Smartphone devices, VPN, and Network Printers

Experience supporting Microsoft Entra ID/Microsoft 365 and an understanding of Active Directory

Experience supporting a network within PCI compliance standards

Understanding and working knowledge of TCP/IP and Multicast technologies

Working knowledge and understanding of Active Directory

Pass a background investigation, which includes a criminal history check as part of requirements by TSA and to complete an airport safety training

Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (100+ employees)

Must have a valid Driver's License

College diploma or university degree in the field of Computer Science, Information Technology, or related field and 3-5 years equivalent work experience

Preferred

Experience working in airports is preferred, but not a requirement

Knowledge/Certification in the following systems is advantageous: Server/domain controller/storage array systems, Desktops and PC hardware, Installing/configuring printers, Microsoft Operating Systems

Certified in at least of the following areas: A+, Net+, or Security+, or equivalent as deemed acceptable by ServiceTec

ITIL Foundations training/qualifications advantageous